Doctor On DemandReviews of doctorondemand.com

Do not use them! I asked for 2 scripts, and they only gave me one without a repeat for an ongoing medication. I contacted them to get the second one and they gas lightered me by saying I only requested one. Told me I need to see a GP. The appointment cost me $100 with no medicare rebate and VERY POOR service. I would say away. It's like a scam.

Billed my insurance, was payed by them but they still billed me via PayPal so I was charged $130+ twice despite the fact that my insurance also paid

If I could give the service 0 stars I would. I used them for a sinus infection and even after telling them that both penicillin based antibiotics don’t work they prescribed it any way. Called back 3 weeks later since the infection was still there. Charged me another $25.00 and said go to urgent care. I requested a refund and was denied since I was given “medical” advice. DONT USE THEM!

I am an employee of the Walmart Corporation and this service is provided to us via our health insurance. Due to my family's low income this was a saving grace to be able to see a practitioner with a $0 copay as well as mental health services. I love my therapist, but that's the best I've found so far with the service outside of the price and convenience. Anytime I've used the urgent care service I've felt unheard and dismissed. My assigned primary care doesn't really take in my concerns and offer solutions, but instead will send me links to google web pages. I'm fortunate enough to not have any serious medical concerns at this time, but trying to get some guidance on preventative wellness seems impossible. What really burns my biscuits is their connectivity issues. Messages either don't get sent or take a week for anyone to reply. I've sat down and waited for my appointments to begin only to be met with an endless "testing for connection screen" and be charged $99 for missing an appointment. When I addressed this with the care coordinator, they asked why I didn't take a screen shot - as if I was lying about it. Connectivity issues happen, but I've not had this problem happen in the weeks I've been using this service repeatedly. Instead of any clear answers they kicked it over to tech support and it's up to them to decide if I can get a refund for that $99. At this point, because money is so tight, I'm not sure if I can comfortably keep using this service. If an error happens and I get charged it will really put my family in dire financial difficulties.

Used this for mental health for both therapy and psychiatry. They were both amazing to work with and I was extremely happy to have them both and with in months of each other they both suddenly leave the platform. I feel like it’s a common issue and will never know why or what happened. It’s very frustrating to have to find another doctor that I trust and fear the same thing will happen again. Will not recommend for mental health only because you form bonds that can quickly and suddenly end without warning and boom you are left to find another therapist and psychiatrist.

Patient abandonment. A month and a half ago my son had an appointment that seemed to go well. The NP said lots of promising things and we were going to have two referrals. A month and a half later and no referrals yet. Messages just sit there unread. No communication. And when I tried to book a follow-up appointment suddenly they're not treating minors. They saw him and then changed their service without a word. So very disappointing.

Useless waste of time Substandard providers only trying not to be liable for making a mistake Could not get an antibiotic Do not make an assessment just go by their guides Cannot make their own decisions Probably can’t get a real job

I needed an FMLA form signed by the provider I scheduled with. I was told to contact their support team. I contact their support team through phone, email, and live chat. I have not received a single reply back from all three forms of communications and I am now out a bunch of money. I am also now at risk of losing my job.