Doctor On DemandReviews of doctorondemand.com

Used Dr On Demand for my first annual visit in 3 years. Through my insurance they recommend them and even say the annual visit is free on both my insurance and on Dr On Demand. 4 months after my appointment they send me a bill for $130. I contact my insurance and they say that it should be free and that the incorrect code was submitted by Dr On Demand. I reach out to them and they say it was probably a computer glitch because my first appointment was canceled by the doctor and i needed to reschedule. They say they will look into it and then they get back to me and tell me that they billed it correctly and if i have questions to reach out to my insurance to understand my benefits. I UNDERSTAND MY BENEFITS. They are just trying to grab everyone’s money.

I am on vacation and came down with a UTI. Classic symptoms! Called to get antibiotics so I could salvage what was left of my vacation. The prescription was not received by the pharmacy. After 6 hours I left a message on demand website. 12 HOURS LATER, I got a message from them saying the prescription had already been sent. I should contact the pharmacy. RIDICULOUS!

Chose to wait for a Dr. because the wait time showed 5 min. After 5 min wait it changed to 10 min, then I changed to 20 min & ultimately 30 min. Tried to cancel visit as I did not have that much time, but it said if I cancelled they would keep my co-pay fee. Had I known upfront it would have been 30 min I would have scheduled a time to have a Dr. call me.

Their system would not let me schedule a visit with a provider, I had to book with a brand new person, but they then claimed I had an appontment that I did not show up for and they charged me $119 even though their system was broken. When I spoke with their team, they said, no you must have scheduled 3 appointments in 24 hours. Makes no sense. I would not trust this company with any medical needs moving forward. Their customer support is rude, and unhelpful.

The doctor was nice and waiting time was reasonable.I got COVID and couldn't get the prescription the same day .I called customer service and she did not care .I felt like after you paid your visit ,they don't care for the prescription or care you need right away which is the main reason to schedule a virtual visit in the first place !

Going through a very rough patch and needed to set up a telehealth appointment for counseling. Soonest I could do was over a week out, but I set up an account and got the app and everything set up that day. Apparently, unilateral appointment cancellations don't warrant a notification through the app. Nice surprise the night before when I'm already stressed and stressing about the appointment.

The only reason why I have had to use this service is due to my current employer's insurance. My prior employers all used Teledoc. I definitely notice a difference in "bedside manner," customer service, and just overall friendliness. These providers seem to all be burnt out, rude, and have completely lost their sense of empathy. I would never use them if I didn't have to on short notice.

I scheduled to visit with doctor on demand and when my scheduled visit arrived I was not messaged nor did I receive a phone call and I was charged the full amount of $230 for a missed visit fee.