DIFFReviews of diffeyewear.com

I had a somewhat unusual situation. I ordered 2 pairs of sunglasses. When I received them they weren't the correct size. I contacted customer support. Jeza Mae. She was very helpful in helping me with replacing my sunglasses. She was very patient and kind. I am pleased with my new selections. Thank Jeza Mae. It was a pleasure working with you. And I will definitely refer my friends 🧡 and family to get these gorgeous 😍 💕 sunglasses. I will also be ordering more for myself. Thank you 😊 again. Jeza Mae you did make a "DIFF" in my sunglasses purchase.

I really loved the sunglasses I purchased but incorrectly ordered the wrong “tint”. Customer Service was very helpful regarding my exchange. When I messed up my exchange and complicated everything they were very helpful in effortlessly handling the situation and getting the right items back to me.

Let me start by saying this company is just amazing! I have made multiple purchases from them and by far the best sunglasses and customer service. Keep up the great work!

1 of 2 frames I ordered turned out to be out of stock. Jeza there reached out to me via email the day the first pair shipped clearly explaining my options. When I opted for an alternate frame I feel she went above and beyond to ensure I still got a frame I would love and they proceeded to ship out following day from the first pair. Customer service at this level deserves applause. Hats off to you Jeza & team. A++++

I own over 100 sunglasses from quay to gucci,Givenchy Amazon sunglasses etc..this was the first and last time I purchase from DIFF EYEWEAR ,they have horrible customer service,I tried contacting them which they only have email and they did not respond for days in which I was ordered the 1 pair which was the wrong style the other pair was ok..so I returned both pair in the 15 day return window..and they shorted me over 20$ on my return...never again and the quality was just ok

Seven weeks before basic readers were delivered. These were only delivered because I escalated it. Then they proceed to charge me duty because Diff rushed it with two day shipping and now they won’t refund me the shipping cost. I’ve taken my complaint to BBB for a refund. Crappiest customer service I’ve literally ever received

I wanted to make an exchange today. when I got on the website, I initially found the ability to make an easy exchange very difficult and frustrating. When I clicked on "contact us", I thought, "here we go with the runaround". Much to my surprise, Emma showed up on the "chat box" and was extremely helpful and patient! I took too long to find what I wanted to exchange, so my session expired. I got back on and then Mimi helped me through the rest of the process - & it was seamless! Both agents were awesome to work with! Thank you for proving me wrong and providing me with an unexpectedly delightful experience!

Took over a month to receive. When I did, I ordered the Bella11 cream tortoise, only the left side of the glasses actually has tortoise shell colour on it, the right side is just cream. Looks like I’m wearing an eyepatch!! Totally not happy at all!!