DIFFReviews of diffeyewear.com

I ordered 3 pairs of prescription eyeglasses at the beginning of September. All three pairs were delivered without the Photochromic lenses. I paid almost $700 for these eyeglasses and just now received 1 of 3 pairs of the correct eyeglasses with the lens treatment that I paid for. Difference Eyewear does not have a phone number so you can’t call and ask questions. When I email it takes them days to respond and the emails sounds as if it is auto generated. I have no idea when my other two pairs of frames are going to ship to me that I paid a LOT of money for. This has literally been the worst experience for me and has put me to tears because I need these glasses to see!

I made a mistake ordering the wrong size glasses and their customer service quickly rectified the issue and have been amazing to work with. The fact that I’m talking to a real person is not only reassuring, but very rare these days. I can’t wait to wear my new glasses. 💯 recommend this company!

Ordered prescription sunglasses in early September 2024. Received 1st pair of incorrect glasses on Sept 23rd-they were the wrong color lenses. DIFF realized they sent the first incorrect pair after they shipped out and they contacted me to let me know. The 2nd pair of incorrect glasses then received Oct 2, 2024. This time, they came in the wrong lens color again and were not prescription. Update as of late October: At the third attempt to send me my correct order, DIFF screwed up again. I received another pair of incorrect glasses. This time they came in the incorrect color frames and incorrect color lenses. This place is a joke!!

DIFF Eyewear has outstanding customer service! Grechelle is the absolute best there! If you want amazing customer communication and service, ask for Grechelle! Love their quality, pretty frames and everything about this company!

I purchased some items in March 2024- in September 2024, one of my sunglasses arms fell off (from the frame) I contacted CS and they helped me with my replacement.

Just ordered some glasses messed up on the shipping address support got back to me within an hour and corrected the issue amazing work and the glasses highest quality you get the whole package with Diff

I asked a stranger on the street where they had gotten their glasses from, and they referred me to Diff. I ended up buying two pairs of prescription eyeglasses for a really great price. When I checked out, something with the website was a bit weird and it didn’t end up charging me for the blue lenses protection which I had selected. Hailey D. Was super helpful in updating this after the fact, along with updating my delivery address. She was awesome and I’ve had a great experience with them!

I purchased 2 pairs of sunglasses weeks ago and thought I’d receive in time for my overseas holiday but after waiting 2 weeks they told me it was unlikely I’d receive in time so I purchased another 2 and chose express for a significant fee. Still waiting and so I enquired and they said sorry looks like we put in the wrong shipping so you won’t receive either order in time. They automatically refunded the shipping despite that’s not what I asked I just want my order. Refund policy is 2 weeks after receiving and I explained that I will be overseas for a month so how can that happen. No reply. No nothing. Over $400 for terrible customer service.