DIFFReviews of diffeyewear.com

The customer service is absolutely amazing! They give very fast responses. They were accommodating and kind! Love this brand and the people behind it!!

I bought four pairs of glasses. One reader, one sunny and two Rx. The readers and sunnies arrived as ordered. One Rx arrived in the wrong color and the other, too big. After being asked the photograph all of the received glasses with their serial number I was sent the correct color Rx, was told to keep the incorrect color and they’d send me up to $15 to have the too big glasses adjusted. The staff got back to me throughout the several week process fairly quickly and were quite nice. I get compliments on the Rx and readers fun styling. All in all, an average experience.

I have always loved their products but I recently ordered a pair that took over a month to receive. Now I understand prescription glasses take time but I have order several in the past and never had as issue. After waiting a month I received and prescription was incorrect. I completed the return request but noticed they had my email incorrect. I reached out via email 3 or 4 times and have never received a response. There is absolutely no number to reach customer service anywhere on their website. It’s now past the 14 return window and I am stuck with an expensive pair of unusable glasses. I am very disappointed in this experience. They have still not reached out to correct the issue

I saw a pair of sunglasses an acquaintance had and went online to buy them after I took a snap of the model number and name. The glasses do not have model numbers online so we went off the name, "Bella II." Come to find out this is not the same glasses-- same name, different model number. We chat on the website, and after much back and forth they finally tell me the model I want is discontinued after telling me they were only out of stock ( and that I cannot exchange on backorder). SO now I want to exchange the glasses for a different pair, but since the promotion is no longer % off the glasses, and is now buy one get one free, if I want to exchange I will get a $62 credit and have to pay more for the same pair that was $62 one week ago. Very unhappy as I am now out of money as they charge $10 to send the pair back.

Their sunglasses are chic and of amazing quality especially for its price point. Since I discovered this company, I have bought over a dozen pairs from them.

They have no clue how to ship a product. You purchase a pair and they wont bother to ship it until days later. Tracking is constantly delayed with delivery day being pushed back and back. They say 5-7 days...that is BS it is almost a month before you'll get it. Absolutely incompetent garbage shipping.

Again, Diff tried to lure me back with an email regarding BECKY II - HIMALAYAN TORTOISE + TAUPE MIRROR POLARIZED SUNGLASSES Sale Price: $39.00 Was: $109.00 You Save: $70 It was not 39.00 but 59.00 again bait and switch. Contacted them about it, they will not honor any of their emails and coupon codes

Unable to reach an actual person at the company. Email response was slow at best. BUT they sure started sending me emails immediately. I had a free shipping code that did not take when I placed my order. I had to reach out more than once to resolve this. Shortly after placing my order the glasses went on sale 50%off. I reached out asking about a price adjustment and was told they only do an adjustment within 5 days of purchase….not very many days. The glasses I ordered have sold out then gone on sale for 50% off twice in less than a week. I will never order from them again.