DIFFReviews of diffeyewear.com

Missing item, recurring lens failure, and frustrating customer service If I could I would leave a zero star review. I ordered sunglasses and a black leather travel case directly from DIFF Eyewear on June 30, 2026. The case never arrived, although the order is marked “fulfilled.” When I asked about it, I was told to contact the post office. The missing case remains unresolved. The sunglasses have come apart multiple times, with a lens repeatedly popping out. After the second occurrence, I took them to an optometrist for repair because it seemed I was getting nowhere trying to work through the company. Within a couple of weeks, the lens came out again. I have contacted DIFF multiple times through their app to resolve these issues. Each time I return to send another message, the previous conversation is no longer visible, so I cannot access the history of my attempts to get help. I don’t know why the threads disappear, but it makes following up very frustrating. After repeated attempts, I still have a missing case and sunglasses with a recurring lens problem. Based on my experience, I would not recommend ordering from DIFF.

I placed an order of over $200 in glasses and it was shipped to our old house. I KNOW I put in our current address because it makes no sense why it would go to our house we haven’t lived in 5 years. I don’t know if DIFF had the old address somehow or what but my mistake was not seeing the shipping address in the email that was sent because I was in the hospital recovering from surgery in the ICU. When I got home 2 weeks later I had hundreds of emails to go through and didn’t see the DIFF one as important to read but saved for the order number. When I was notified it was delivered I saw the pix and just about had a stroke it was our old, old house (2ago). I contacted DIFF to see what can be done to make this right and I basically got a “too bad so sad” response and just ate over $200. They could easily replace them and send to the right address because you can’t tell me these sunglasses made in China (although cute) they aren’t making serious profit on and would still make money off of the $200 I spent on the order if they sent replacements. I will NEVER buy from DIFF again. Do better and shame on you!!!! Your customer service is TERRIBLE.

I ordered 2 pairs of glasses from Diff on Sept 12th for $140. I had been wanting them for awhile and it was a great sale but I had just bought a car the week before after a bad car accident and I talked myself out of it. I emailed them within hours of placing my order and told them I was really sorry, I saw the sale and just jumped on it but it was totally impulsive could they PLEASE cancel my order. I explained why and that I would purchase at a later date. 2 - 3 days later they finally reply and tell me no, sorry. Its too late. You can return it. Ok... fine. I receive the glasses and IMMEDIATELY get online to request the return. They automatically take $10 off the value for absolutely NO reason. I didn't even take them out of their boxes. THEN they take another $10 off of your return amount for a "Restocking fee" yet they also claim that pays for the return label. I feel like they did this intentionally. My request to cancel was very prompt. They refused to cancel and send the product anyway so that they would at least pocket SOMETHING and I am down $20 bucks for sunglasses I never opened and didn't keep. Their website says Easy Returns and Worry Free Purchases. Their policy states "Returns sent for a refund are subject to a $9.99 restocking fee, which will be deducted from the refund total. Store credit keeps 100% of the return value — no $9.99 restocking fee applies." So it says they are SUBJECT too, not for sure going to be deducted. It says NOTHING about an ADDITIONAL $10 being taken off the values of glasses that WERE JUST purchased and returned without being opened. Then they say oh if you get store credit you can keep it all. From where I sit they seem like a greedy company. I could deal with the 9.99 being taken off for the return label EVEN THOUGH I ASKED FOR THE ORDER TO BE CANCELLED WITHIN A COUPLE HOURS OF PLACING IT but the other $10 with no explanation is really irritating. After this experience I wouldn't recommend them. I ended up finding 2 pairs I liked WAY MORE the next day for over half the price from Dax Eyewear and I love them!

I placed an order on August 11th for two pairs of glasses - as of September 16th, I still have not received my order. It has been in transit since September 2nd, has arrived in my city (Austin) twice since but has never been delivered and as of today is now sitting in Kansas. I have been told by customer service that I cannot get a refund while my order is in transit, but if I never receive it how in the world do I get a refund? Terrible customer service especially considering I paid over $450 for my prescription glasses.....

Would have liked to receive my order. The CUSTOMER SERVICE sucks. I've reached out to them 6 times over the past 10 days, and there's still been no resolution or apology. $130 down the drain. I told them my package never arrived, and they said, "Yes, it did," with a photo of a different house (same number) on a different street. The worst part is that the street name is listed in the photo, so clearly not the right address. Over the following days, I followed up in the thread 3 more times, but never got a response. So I started a new thread, and they told me the pairs I picked out were sold out. At this point, the event I wanted them for was already the next day. I've since started a new thread and requested a refund. We will see how long it takes, and if they ever give a simple "sorry for the inconvenience."

Absolutely unacceptable experience. I ordered the Bella frames and waited weeks for my prescription glasses. About a week after ordering, I was told the original frame selection would not work with progressive lenses. I agreed to switch to single-vision lenses so the order could move forward. After all that waiting, they still sent me the WRONG frame model. Now I am being told I have to send them back and wait for an exchange, causing even more delays. I recently received a new prescription and need these glasses to study for my nursing boards (NCLEX) next week. These are not a luxury item—they are something I need every day. The company had multiple opportunities to get this order right and failed. Waiting weeks only to receive the wrong product is incredibly frustrating, especially when the mistake was entirely on their end. Customer service apologizes, but apologies do not fix the fact that I paid for one model and received another after weeks of waiting. I still do not have the glasses I ordered and have no clear timeline for when this issue will actually be resolved. I would not order prescription eyewear from this company again.

I loved Diff at first and have been recommending them to everyone... now I really regret that. I bought two pairs, with prescription, blue light blockers, and polarization... well, one day in a hot car (not that hot, I live in OR and it's only spring, it was maybe 80 degrees) and the lenses totally melted... I reached out to their customer service and the best they could do was offer 20% off... I have cheap glasses that have withstood years of a hot car without melting... one day and they're so melted I can't see out of them... I sent photos and everything and they didn't care to help with any real resolution. I am a single mom and can't afford to just drop hundreds on new glasses... I"m so frusterated. These are my daily glasses I need to wear at work. Now I have to figure it out...

What a POS company! Do not waste your money or time here! They charge for shipping and restocking. As on online retailer, there is a high risk your customers will not like their order and they charge the sh*t out of you to return the items. It’s complete bs. I will never shop with them again. Sucky company! Shop elsewhere! There are plenty of other great eyewear companies who actually value their customers!!!!