DesignerOptics.comReviews of designeroptics.com

I didn’t even want to give them 1 star. HORRIBLE SITE TO PURCHASE FROM! BEWARE!!!! You will order and receive nothing and have no where to turn for customer service. You will call them and there is a fake queue then it asks you to leave a message and they never call back!!! I’m over it! I just want a refund and I’m not sure if I’ll ever get it. I HATE THIS SITE!!!!!

Actually is not bad at all I order 3 pairs of Versace sunglasses but each pair arrive on a different days and it’s seems fine one star took away because a lot of the questions may not get answer and can’t talk to alive person at all and I tried many times and thank heaven I didn’t run into any trouble with this company so far and it saves me hundreds of dollars so just give yourself a try buy 1 pair first and go from there and all of my 3 sunglasses arrive within 2 weeks

1/22/20 update: Still unable to get a resolution. They refuse to reconsider their policy and keep either asserting I sent multiple prescription changes or that they made them correctly despite the proof I have otherwise. I've started a Facebook group for those who are having issues with their orders and haven't been able to find a resolution either. Please feel free to join (just search for it on Facebook). 11/12/19 review: I ordered prescription sunglasses in early August (three months ago). Very soon after ordering, I received an email saying that the frames were out of stock. I emailed them back to ask about switching and while waiting for a reply, I realized that my new prescription was wrong. They replied several days later and said that the email was sent in error and they were in the lab processing (I assumed they were already on hold because of the frames being out of stock, so I wasn't concerned about my prescription being wrong). I immediately chatted in and asked them to hold my order because I needed to get my prescription checked. I went later that day and got my corrected prescription (left eye changed slightly) and emailed it to them. The next day, I was assured that the new prescription was applied to my order. A couple of weeks later, I received my glasses and both eyes were completely wrong. They sent me a return label to send them back and after much waiting and a couple of conversations (in which I was reassured they were going to use my corrected prescription), I received the glasses and they had the original prescription (so, left eye was wrong). I returned them again and after some argument (they were trying to make me pay for the left lens) and a long delay because of their holiday (I'd asked to have them rushed because I was going on vacation, but this didn't happen), I received them a few days ago and the left eye was correct, but the right eye was wrong. I've asked about returning in the past and they've said no, so I filed a case with paypal. I have no confidence that they'll ever be made correctly. I'm beyond frustrated with this situation and there's very little apology and nothing done to try to make up for this terrible experience. If paypal doesn't decide in my favor, I'm going to file a dispute with my bank. At this point, I just want my money back (would be happy to return them) so I can get them somewhere else. Edited to respond: I didn't realize that prescriptions were suggestions and close enough was good enough. It's not just that I'm not pleased because I'm picky, I'm not pleased because they were made incorrectly! You talk about loss, but I have prescription sunglasses that are incorrect. What about my loss? I've lost hours trying to deal with this as well as the money that I spent on PRESCRIPTION sunglasses that were not made to my PRESCRIPTION. In addition, the most recent reply to my email is that they made them correctly (I trust my optometrist, not Designer Optics) and they won't replace the lens even though they told me yesterday that they would if I closed my paypal dispute. So incredibly shady.

The company shut down completely for two weeks, without providing any notice to customers.  No notice on their website when I was browsing; no notice when I was completing my purchase; no notice when they sent me an order confirmation.  After more than a week without any update on my order, I sent an email to customer service and basically got an "out of office" message that said they were closed for two weeks, and would complete any open orders when they returned. They processed my payment right away, as soon as they created a shipping label for the item (which is not the same as physically shipping the item), but then shut down operations and didn't actually ship my item until almost three weeks later. Not quite as bad as one star, since I did eventually receive the item and it was as described.

Ordered prescription sunglasses over a month ago. They billed me immediately. Now, a month later just got in the mail and they are the wrong glasses. Not sunglasses, kate spade instead of coach, and someone else’s prescription!!! I am very mad! Emailed and called and no response! I want a full refund of 190.66 ASAP!

Just like a lot of the other reviewers on here, I ordered glasses 9/16/19 and got a couple of the same emails saying they didn’t forget about me, etc. I kept emailing and was told the glasses were on back order but every time I went back to website for weeks after, it said they were in stock. Many emails later & now end of October and no response about a refund. Filing complaint with Better Business Bureau. Ordered from other online store and got them in a week and cheaper.

I ordered prescription eye glasses on October 4th. They charged my credit card almost immediately. It is now October 22nd and I still have not received my glasses. Trying to communicate with this company but it is nonexistent on their end. I have tried calling (states closed for the Jewish holiday and will re-open October 4th then disconnects. It is October 22nd and still closed?), emails have not been answered and the chat on their site only gives a programmed response and nothing after that. I would stay far away from this company. They had no problem taking my money and I still have no glasses. I am going to tell everyone that I know and leave reviews in as many sites as I can warning people to not do business with this company. Ridiculous.

I had placed my order almost 3 weeks ago on 23rd September however I still haven’t received my eye glasses. When I contacted customer service I was informed that my order will ship on 4th October however it still hasn’t shipped. 3-4 weeks is a really long time to wait for simple single prescription eye glasses. In case you want your order before 1 month you should probably order it from another website which is reputable.