DesignerOptics.comReviews of designeroptics.com

I placed an order on Jan 28th, today is 02/11 and i still did not get them, the worse thing about designer optics, is that they never respond on my emails, i asked them to send me the tax id , and the receipt number so that my insurance reimburse me bu i am still waiting, i will wait one more day if they do not respond or send me my order, i will cancel it. it was a bad shopping experience.

We have ordered two sunglasses, after 45 days we received two fake one and returned it, they deduct the shipping fee as well. Bad experience with this seller .

I strongly urge anyone considering a purchase from this company to look elsewhere! To sum up my experience, they sent wrong prescription lenses 3 times. They sent damaged frames. They are extremely slow to ship and even slower to respond to customer service calls (they don't reply at all to e-mails beyond the automated reply). They lose returns. They argue and refuse to give a refund after 4 months of back and forth - instead sending lenses that are still not as ordered.

All the negative reviews are 100% correct. This company is a scam and should be investigated by law enforcement. Here is my story. I ordered a pair of glasses with lenses and they came in after about 2 weeks. The lenses were in horrendous shape (the premium AR coating was damaged and the lenses were full of pits). I have been dealing with glasses for over 20 years and have never gotten lenses that were so bad. I took the glasses back to the physical location, in Brooklyn, and the people who work there were completely clueless. They told me somebody from the "lab" will call me. I waited a few days and no call so I decided to open a dispute with paypal. They did not have the decency to get in touch with me but they did respond to paypal stating that the glasses are in the lab being worked on and that they will let me know when it's time to pick them up. OK, a few days went by and finally I decided to call them (02/07/20). The person on the phone tells me that nothing has been done to fix the glasses (8 days of pointless waiting for nothing) and they wont do anything unless I close the paypal dispute (Not claim to get money back, the dispute). They wanted me to close the paypal dispute and lose my chance to get my money back in exchange for an empty promise of getting a proper pair of glasses. All together I have wasted over 3 weeks dealing with these criminals and now I'm fighting to get my money back.

I saw these beautiful glasses at the mall but they were crazy expensive! I went online and came across designeroptics.com. I saw the same glasses for a way better price so I placed my order and I randomly decided to read up some reviews to see nothing but negativity and it really freaked me out, but after 3 weeks my glasses arrived in perfect condition with the right prescription. I had no bad experience except the slight delay but that's to be expected when ordering glasses... as it takes time for them to make it properly. As for all the negative reviews, I think its just a bunch of impatient people. I am happy with my new beautiful coach eyeglasses! Thank you designeroptics!

I ordered a pair of prescription Armani glasses. When ordered it said they would ship within two days. Three weeks go by and after several emails I asked to cancel my order. They said no because my lenses were being worked on. I received the glasses a few days later, however the prescription is way off. I’ve emailed them three times now to return the glasses and haven’t received a reply. I will be contesting the charge on this now. Complete waste of time and money.

I had a wonderful experience with Designer Optics. Website was easy to navigate. Ordered my glasses with ease. After confirmation of my order Designer Optics kept me informed frequently about the status of my order. My glasses arrived pretty quickly, very well presented looking exactly as advertised. Iove my glasses and would recommend Designer optics.

I have had such great customer service via email and my eyeglasses came SUPER fast! Thank you!