Rocky
THE WORST ONLINE SHOPPING CUSTOMER SERVICE AND EXPERIENCE EVER!!
I needed to return frames that I purchased from Designer Optics because they shipped me the incorrect color AND they were gross and dirty. One thing anybody considering doing business with Designer Optics should know is that the customer service is basically non existent. They never answered their phone, they did not reply to the online return request form, and they only send out automated e-mails. So, you are e-mailing them that they sent you the wrong item, and they are repeatedly responding “I see you have received your order, I hope you enjoy it” How frustrating, right? After being ignored by them, I opened a dispute with PayPal, and they decided in my favor. No help from DESIGNER OPTICS though, as they couldn’t even be bothered to provide information that Paypal had requested! LOSERS.
Response from DesignerOptics.comApr 30, 2021
Hello Rocky, We deeply apologies for the inconvenience caused. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.