DesignerOptics.comReviews of designeroptics.com

Beautiful frames at a great price!

I wish I had read the reviews before I placed my order. This is the most unprofessional company I’ve ever dealt with online. Like so many of the other reviewers stated, they do not EVER answer their phone! They also do not reply to emails! I called 4 times about obtaining an RMA # to return my frames and each time I was on hold for 10 minutes. When it said I was the next caller they would be helping, another recording would come on saying they had a high volume of calls and would call me back. It’s been 3 days and no call! After sending my last email, I told them I would be contacting the BBB the next day if they didn’t respond to me by the end of the day. I just received an email apologizing for the delay and that they are very busy. I honestly cannot believe they are that busy to return an email. The company is a joke. In the email he gives me an address to return the glasses, no RMA#. He said just put the order number in the box. Now I could have done all that days ago. They tell you that you need the RMA # to return them, but you apparently don’t. I order all my frames online and WILL NEVER order from them again. If I do not receive my refund promptly as one of the other reviewers stated, I will be contacting the BBB.

Bad bad business I ordered some glasses on the 14th of this month and never received a conformation with a tracking number to or a order number. All the phone numbers are fake or a automatic answering machine. Nobody have reached out to me about my order either I'm starting to believe I just got scammed out of my money

Very very poor customer service , I haven't recieved my red balenciaga frames nor have I received my gold Versace frames and it's going on three weeks !!! I recieved my kendall kylie's one week ago. I can't believe this site isn't shut down. These b's are full of scams and p'd off ! If I dont receive my frames by friday I'm going to write the damn White House!

I ordered frames on 2/14, and immediately after the order I get an email saying thank you for purchasing Armani exchange frames by a person named Aaron, who claims he is the founder of Designer Optics. They have a number on their website for customer service that does not exist. Immediately it gives you another number to call and it's a Brooklyn, New York number. The number is 718-412-0407. I have called this number a total of 14 times since I put my order and I have left 5 voice messages and here we are February 19th and still have not got a response or a call back. These frames were supposed to be shipped out two to three days after my order and I paid for 2 day ground shipping. I have also left multiple emails and no response. People, trust me, don't fall victim to this company, it is a scam. Since I did not get a response by phone or email, I called my credit card company and disputed the charge.

Ordered non-prescription glasses on 2/7. Got an email 3 days ago asking how I liked my purchase...yet have received nothing. Emailed company, no response. Called during posted business hours "Office is currently closed." Company is supposedly based in NY, and I'm in MD - why, with even the slowest shipping available, it take longer than 2 weeks to ship? Wish I could give them 0 stars. Based on other reviews, I will likely have to start contesting the charge now.

2/18/2020 updates: My glasses were delivered on 2/15/2020, after 12 days of waiting. The quality is good, and I really like the carrying case, it is a leather one, not the plastic one. Therefore, I would like to change my comments to if you don’t mind waiting for 1-2 weeks, you will a get good pair of brand glasses at a lower price. (Updates on 2/13/2020) The item I ordered never came, and the staff kept pushing it off and never told me the shipping schedule. Please don’t be fooled by the cheap price listed on the website, otherwise your patience will drain out. To be specific, the following is the timeline of my order history: ・2/3/2020: I placed an order of Tiffany 2173 for $132.50, the website mentioned the estimated delivery would be 2-3 days ・2/8/2020: The order didn’t come as expected, so I sent an email notifying them I would cancel the order if not shipped on time ・2/10/2020: They replied my email saying they saw my item was coming from a different warehouse, and it would be shipped later this week. ・2/10/2020: I replied their email saying I would file a credit card claim request if I cannot get a tracking number by 2/14/2020 6pm EST. ・2/11/2020: I received the “We didn’t forget about your order” email, and they mentioned the item might be backordered. ・2/13/2020: They sent me an email asking me whether I received the item or not. It was so ridiculous that they even dared to ask me this question before they process shipping. I will file the credit fund claim tomorrow (2/14/2020) as I told them in the email if I cannot get the shipping information by 6pm. I am fed up with playing the back-and-forth guessing game with them.

I ordered a pair of Saint Laurent sunglasses on 1/19/20 for a little over $100. Throughout the course of the wait I received "your order is still processing" emails about 2-3 times. After a couple weeks of waiting I deciding to ask for an update on my order. no reply. I sent 2 more emails and finally got an email back after a few days saying that my sunglasses were on backorder. (mind you it never stated this on their site) They proceeded to tell me if I wanted to cancel my order. I asked them to cancel my order and refund me my money. After a couple days they replied saying my order was cancelled and I should be expecting a refund (thank god I ordered through PayPal) I also received an from PayPal saying I would receive a refund from DesignerOptics. It is 2/12/20 and my bank statement shows I was indeed refunded the full amount. I read other customer reviews which were very bad and I was expecting the worst. Even though I never received my sunglasses I was able to cancel my order and get my money back. I would probably never shop here again due to the long wait and then being told the item is on backorder and it would be another 2-3 weeks. I am happy they refunded me.