DAYALANEReviews of dayalane.com

Response from DAYALANEJun 12, 2026

Thank you for your honest and detailed feedback! We're glad to hear that overall assembly was easy, though we understand the frustration with the H1 placement and the wobbling issue. The wobbling can usually be fixed by adjusting the gliders at the bottom of the legs – sometimes they shift slightly during shipping. If the issue persists after adjustment, please don't hesitate to contact our customer service team, and we'll do our best to help. We also appreciate your thoughts on long‑term durability – your feedback helps us improve. We hope you find the perfect seat covers to match your style, and we look forward to serving you again. Thank you for choosing us!

Response from DAYALANEJun 12, 2026

Thank you so much for your wonderful review! We're thrilled that you love the look of your Charles lounge chairs. We sincerely apologize for the minor cosmetic damage caused by shipping, and we truly appreciate your understanding. It's great to know that our customer service team was able to resolve the issue fairly for you. We look forward to welcoming you back again soon!

Response from DAYALANEJun 11, 2026

Thank you for your wonderful review! We're so glad to hear that the chairs arrived quickly, were easy to assemble, and exceeded your expectations for the price. Your satisfaction means the world to us. We look forward to serving you again in the future!

Response from DAYALANEJun 11, 2026

We are truly sorry for the frustrating experience you’ve had with your coffee table order. Receiving only the glass top without the table legs is not acceptable, and we completely understand your disappointment with the extended delivery time. Due to an error at our logistics partner, your order was shipped in two parts, and the legs were unfortunately delayed. We have already arranged for the missing legs to be sent to you, and they should arrive within 5–7 days. We sincerely apologize for the inconvenience this has caused. Please contact us directly at [support email] with your order number so we can personally review your case and provide appropriate compensation for the delay and trouble. Thank you for your patience and for giving us the chance to make things right.

Response from DAYALANEJun 8, 2026

Thank you for your honest review! We're glad you like the look of the sofa. We apologize that some pieces were missing from the package – please reach out to our customer service team with the details, and we will send you the missing parts immediately. We also appreciate your feedback about the assembly process. Thank you for your understanding and support!

Response from DAYALANEJun 4, 2026

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you loved our customer service, fast delivery, and the chairs. It means a lot to us that they turned out exactly as you hoped. We look forward to serving you again in the future. Enjoy your new chairs!

Response from DAYALANEJun 3, 2026

Thank you for your honest feedback – we are truly sorry to hear that your experience with our customer service was disappointing. This is not the level of service we aim to provide, and we sincerely apologize for any frustration caused. We would like to personally look into your case and make things right. One of our customer support representatives will reach out to you again shortly to address your concerns. Please keep an eye on your email for our message. Thank you for giving us the opportunity to improve. We truly appreciate your patience and understanding.

Response from DAYALANEJun 3, 2026

Thank you for your honest feedback! We sincerely apologize that the dining table arrived with minor scratches, which we believe were caused during shipping. Please rest assured that we will follow up with our carrier to minimize such issues in the future. At the same time, we truly appreciate your kind words about our customer service team. We are very glad that we were able to offer you multiple solutions and that you were understanding throughout the process. Your review encourages us to keep improving. We will continue to work on better packaging and logistics so that every customer receives their furniture in perfect condition. We look forward to serving you again in the future. Thank you for your support!