Valued C.
DO NOT TRUST Trueform
DO NOT TRUST THIS COMPANY! Trueform is a horrible company. I paid $540 to order a sample for a custom color countertop. I received the sample and it was a perfect color match to the wood plank that I provided and appeared to be made well and extremely durable. I then placed an order for custom countertops based on the sample that was provided. Once the countertops were complete Trueform contacted me to say that there was a QC “quality check” issue and the delivery and installation would be delayed. A few days later the countertops were delivered and installed and they were a COMPLETELY DIFFERENT COLOR than what I ordered. I ordered a dark walnut brown and they gave me a deep cherry wood - dark red color. The picture attached shows what I ordered on the left and what they actually produced on the right. They attempted to offer me a discount to keep the wrong color countertops, and I declined and requested that they provide me with countertops that matched the sample. It took another eight weeks to have the second countertops installed. The second countertops weren’t completely painted, and they damaged my cabinets during the re-installation. (Pictures of the sloppy paint job are attached.) Within the first two months of having the countertops I have had issues with color chipping off and significant discoloration due to the lack of a sufficient protective coat. Kitchens count for about 10-15% of a home's overall value, and Trueform has essentially LOWERED the resale value of my home. Their website states that their "mission is to co-create pieces that feel natural, elevate the spaces they inhabit, and make people happy,” but they have turned my kitchen renovation into an absolute nightmare. Avoid this company!