DAYALANEReviews of dayalane.com

Response from DAYALANEOct 13, 2026

Thank you for taking the time to share your feedback, and we're so glad to hear you really like the chair! We sincerely apologize for the inconvenience and confusion regarding the missing bolts package for the footrest. We'd like to let you know that the footrest and its hardware (including the bolts) are actually packed inside the zippered compartment under the chair seat cushion. Could you please check there first? If you're unable to find it, no worries at all — just let us know and we will ship the bolts to you immediately. We have your order on file, so if you'd like us to send the replacement bolts right away, simply reach out to our customer service team and we'll take care of it for you. We apologize again for the trouble, and we truly appreciate your understanding and support. If you have any other questions, please don't hesitate to contact us. Warm regards,

Response from DAYALANEOct 9, 2026

HI Thank you for your feedback, and we sincerely apologize for the ongoing issues with your order. We are happy you love the table's design, but we are very sorry about the incorrect screws and the damage they caused, as well as the long wait. This is certainly not the experience we want for our customers. Please note that we have already reshipped the correct screws. The tracking number will be sent to your email shortly. We would also like to resolve the issue with the damaged table legs. We truly appreciate your patience and want to make this right. Best regards, DAYALANE Customer Service Team

Response from DAYALANESep 10, 2026

Thanks, Thank you for your feedback, and we're very sorry to hear that you were disappointed with the leather and cushion. Our leather is a high‑quality faux leather, and creases can sometimes occur during shipping – they often smooth out after a few days or with gentle steaming. For the back cushion, the insert may have compressed in transit; you can try fluffing it or adjusting the filling to help it fill out. We take your concerns seriously and would like to make this right. Please contact us with your order number so we can discuss a solution. We appreciate your input and hope to restore your confidence in our products.

Response from DAYALANEJun 16, 2026

Thank you for your honest feedback, and we sincerely apologize for the frustration you’ve experienced. The FedEx tracking link issue has been reported to our shipping team to prevent future problems. Regarding the missing fourth chair: your order was shipped in two separate boxes. Unfortunately, one box was delayed by the carrier. We should have proactively informed you about the split shipment – we apologize for the lack of communication. We also regret that your email from a few days ago was not answered promptly. Our response time is normally 24‑48 hours, and we are working hard to improve. To resolve this now, could you please email us directly with your order number? We will immediately track down the missing chair and send it to you as soon as possible, and we will also offer a reasonable compensation for the inconvenience and delay. We truly appreciate your patience and hope to turn this experience around. Thank you for giving us the chance to make things right.

Response from DAYALANEJun 15, 2026

Thank you for your honest feedback – and we truly appreciate your kind words about our quick customer service and that the items look as advertised. However, we are very sorry to hear about the assembly difficulties you experienced, including the screws being hard to tighten and the dowel being too large, which caused the wood to bulge. This is not the quality we want you to receive, and we will report this issue to our engineering and quality control teams immediately. To make things right for you, could you please contact us directly at [support email] with your order number and photos of the affected areas? We appreciate your patience and hope to resolve this to your satisfaction. Thank you for giving us the chance to improve.

Response from DAYALANEJun 3, 2026

Thank you for your honest feedback – we are truly sorry to hear that your experience with our customer service was disappointing. This is not the level of service we aim to provide, and we sincerely apologize for any frustration caused. We would like to personally look into your case and make things right. One of our customer support representatives will reach out to you again shortly to address your concerns. Please keep an eye on your email for our message. Thank you for giving us the opportunity to improve. We truly appreciate your patience and understanding.

Response from DAYALANEMay 19, 2026

Hello Haylee, We are incredibly sorry for the frustration and disappointment this has caused. Our records show that your order was split into two packages, which is why you only received the glass top initially. It looks like the second package encountered a major shipping delay or went missing in transit. We apologize that our initial response didn't reach you sooner. Your experience is very important to us, and we want to make this right immediately. We have just sent an email to you directly to arrange a full refund or a fast-tracked replacement—whichever you prefer. Please check your inbox (and spam folder, just in case) so we can resolve this for you right away.

Response from DAYALANEMay 15, 2026

We’re glad you like the chairs! Your remaining two sets are on their way and scheduled for delivery this Friday. Although we dispatched the full order at the same time, the carrier may deliver them a day or two apart. We hear you on the tracking updates and are looking into ways to improve that experience. Thank you for your patience!