DAYALANEReviews of dayalane.com

Response from DAYALANESep 20, 2026

Thank you for sharing your experience with the Livia sectional, and we sincerely apologize that the cushions did not meet your expectations. This is not the quality we want you to receive. We understand how disappointing it is when cushions appear flat and don’t fill out the fabric properly, even after letting them expand. This can sometimes happen if the foam was compressed for an extended period during shipping. We take this feedback seriously and will review our packaging and quality control processes with our team. We would like to make this right. Your comfort is important to us, and we want to ensure you are satisfied. Again, we apologize for the inconvenience and appreciate you bringing this to our attention. We hope to resolve this for you soon.

Response from DAYALANEAug 6, 2026

Hi Don, Thank you for sharing your feedback. We’re sorry to hear about your experience, and we appreciate you allowing us to clarify the situation. We understand why this was frustrating. The product page includes different configuration options, including “Chair” and “Chair + Ottoman”, and the selected configuration determines what is included in the order. Your order was placed under the “Chair” configuration, which is why only the chair was delivered. That said, we completely understand that the product images showing the chair with an ottoman may have confused you, and we sincerely apologize if the page layout did not make the options clear enough. We have taken your feedback seriously and are reviewing how we display product configurations to make the shopping experience clearer for future customers. We also want to clarify that we never intended to misrepresent the product or your purchase. We have always been committed to providing accurate product information and helping customers find the best solution. We truly appreciate your feedback and hope we can have the opportunity to make this right. If you would like to discuss adding the ottoman or any other solution, our support team is always happy to assist. Best regards, DAYALANE CS Team

Response from DAYALANEJul 15, 2026

We apologize for the damaged table and missing screws. The slit is a design feature, but we understand your concern. Please contact us with your order number – we will send replacement screws and offer compensation. Thank you for your feedback!

Response from DAYALANEJul 2, 2026

Thank you for your honest feedback – and we truly appreciate you sharing your experience. We are very sorry that one of your four dining chairs arrived with a fitting issue, and that we were unable to send a replacement because the item was temporarily out of stock. We completely understand your frustration: you ordered a set of four, and receiving a refund for just one chair leaves you with an incomplete set. That is not the experience we wanted you to have. We made the decision to refund the faulty chair because we wanted to resolve your issue as quickly as possible, but we fully recognise that this doesn't restore the complete set you expected. For that, we sincerely apologise. Please know that we have taken note of your situation and will do our best to contact you as soon as the chairs are back in stock, should you wish to complete your set. We would also like to offer you a discount coupon for your next purchase with us – please reach out to us directly with your order number, and we will arrange that for you. We value your business and hope you will give us a chance to earn back your trust. Thank you for your understanding.

Response from DAYALANEJun 24, 2026

We're very sorry for the packaging issues and the double‑shipment confusion. Our team did respond quickly, but we understand you shouldn't have had to combine parts from multiple chairs. We are reviewing our packaging standards and logistics to prevent this from happening again. Please email us at [support email] – we would like to offer a discount coupon as a goodwill gesture. Thank you for your honest feedback.

Response from DAYALANEJun 16, 2026

Thank you for your feedback, and we sincerely apologize that you have only received the chairs so far – missing the table and stand from your dining set. Please allow us to explain: sometimes items in a set are shipped separately from different warehouses, which can cause a slight delay in delivery. However, we completely understand your frustration and want to resolve this as quickly as possible. Could you please email us directly at [email protected] with your order number? We will immediately track the status of the missing table and stand We truly appreciate your patience and the opportunity to make things right. Thank you for bringing this to our attention.

Response from DAYALANEJun 16, 2026

Thank you for sharing your experience, and please accept our sincerest apology for the frustration and disappointment this situation has caused you. This is not the quality or service we stand for, and we are truly sorry that your first purchase with us has been such a negative one. Please allow us to make this right immediately. Could you please email us directly at [email protected] with your order number ? We will prioritize your case, send you a brand new replacement table (fully inspected before shipping) at no cost, and arrange for the damaged one to be picked up. We will also look into offering reasonable compensation for the long delay and trouble. We value your feedback and hope you will give us one last chance to prove that we can do better. Thank you for your patience and understanding.

Response from DAYALANEJun 1, 2026

I sincerely apologize for the frustration you’ve experienced. Your feedback regarding our communication process has been heard, and I am taking immediate action to resolve this. I have personally escalated your case to our leadership team. To ensure we fix this right now, please reply with your Order Number. I will oversee the process myself to ensure you receive a clear, definitive resolution within the next 24 hours. Thank you for your patience while we make this right.