DAYALANE Reviews | Read Customer Reviews of dayalane.com

DAYALANE Reviews | Read Customer Reviews of dayalane.com

DAYALANE reviews

298 approved reviews, newest moderated first

customer
Jun 24, 2026
Bad packaging means damaged products
I ordered the Charles Lounge Armchair. The packaging is not adequate for the product inside. The first one arrived busted open and there was a cracked wood part. I like the style though. Customer service sent a replacement quickly which was great. They accidentally sent 2 replacements. The 2nd one also had a busted box and the wood pieces were slightly damaged. We had to mix pieces from the 2nd and 3rd to get a quality chair for the $250 I paid. Honestly, the 3rd box didn’t have any packaging inside the box; just the parts with screws rolling around. I don't recommend their products. Update: the company offered me $50 if I would take down this honest review.
Response from DAYALANEJun 24, 2026
We're very sorry for the packaging issues and the double‑shipment confusion. Our team did respond quickly, but we understand you shouldn't have had to combine parts from multiple chairs. We are reviewing our packaging standards and logistics to prevent this from happening again. Please email us at [support email] – we would like to offer a discount coupon as a goodwill gesture. Thank you for your honest feedback.
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JW
Jun 22, 2026
DayaLane comes through for their customers in a BIG way
I really appreciate how DayaLane stepped in and took up for us when we reported shipping damage. You guys made it very easy and hassle-free. The pictures you requested were very minimal and as soon as you had your evidence, it went straight to resolution. That was it. No run around and no frustration. We will definitely do business with you guys again.
Response from DAYALANEJun 23, 2026
Thank you so much for your kind and enthusiastic review! We're truly grateful for your trust and your willingness to share your experience. We believe that when something goes wrong, the best way to show we care is to resolve it quickly, clearly, and without hassle. It means a lot to us that you found the process easy and frustration‑free – and that you felt we “stepped up” for you. That's exactly what we aim for every time. We look forward to serving you again in the future. Thank you for choosing DayaLane!
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Krystal
Jun 22, 2026
Excellent customer support
We have the Livia modular sofa and love seat and we really wanted 2 chairs instead of the love seat, Dayalane’s support team worked directly with me to make a purchase of two armrests work although they don’t sell them separately online! I am so grateful and now our living room is exactly as we want it!
Response from DAYALANEJun 23, 2026
Thank you so much for your wonderful review! We're absolutely thrilled that we could help you customize your Livia sofa setup to perfectly fit your living room. Even though we don't sell armrests separately online, we always try to go the extra mile for our customers whenever possible. Knowing that your living room is now exactly how you wanted it makes our day. Thank you for trusting us, and we look forward to serving you again in the future!
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Deb D.
Jun 21, 2026
My experience with Dayalane is 5 stars
My first purchase experience with Dayalane has been very good. I experienced a shipping address problem - created by the credit card co giving an address different than the actual shipping address. Dayalane patiently helped me to correct the shipping address. The product I ordered arrived with good packaging and the chair is very nice, great quality, and was easy to assemble (with good instructions and quality hardware). Very pleased!! I would recommend the company!
Response from DAYALANEJun 22, 2026
Thank you so much for your detailed 5-star review! We're truly delighted to hear that your first experience with Dayalane went so well. We especially appreciate you highlighting how our team patiently helped resolve the shipping address issue. It's always our goal to provide helpful support when things don't go perfectly, and we're glad we could clear that up for you. We're also thrilled that the chair itself met your expectations – from packaging to assembly instructions and quality. Knowing that you found it easy to assemble and well-made makes our day. Thank you for your kind recommendation. We look forward to serving you again in the future!
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Elinor
Jun 19, 2026
Great Product, Great Company!
I bought two chairs from Dayalane and I could not be happier. They got here quickly and were very easy to put together. They are gorgeous. I mean, gorgeous! They are also sturdy and well made. I am so happy with this purchase
Response from DAYALANEJun 22, 2026
Thank you so much for your enthusiastic 5-star review! We're absolutely thrilled to hear that you love the chairs – from the quick delivery and easy assembly to the gorgeous design and sturdy quality. Your kind words mean the world to us. We're so glad you're happy with your purchase, and we look forward to serving you again in the future!
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Samara L.
Jun 17, 2026
Delivery was fast.
Delivery was fast.
Response from DAYALANEJun 18, 2026
Thank you for you feedback! We're so glad to hear that delivery was fast and met your expectations. We look forward to serving you again in the future!
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Venus R.
Jun 17, 2026
I couldn’t be happier with these living…
I couldn’t be happier with these living room chairs! They are the perfect combination of comfort, quality, and style. The neutral color blends beautifully with my decor, creating a warm and inviting space while adding an elegant touch to the room. The fabric feels soft and durable, and the design is both modern and timeless. They have completely elevated the look of my living room, and I’ve already received so many compliments from family and friends. Highly recommend them to anyone looking to add comfort and sophistication to their home!
Response from DAYALANEJun 18, 2026
Thank you so much for your thoughtful and wonderful review! We're absolutely delighted to hear that these living room chairs have exceeded your expectations in comfort, quality, and style. It means a lot to us that the neutral color blends perfectly with your decor and adds both warmth and elegance to your space. We're also glad to know the fabric feels soft and durable, and that the design strikes the perfect balance between modern and timeless. The fact that you've received so many compliments from family and friends is the best feedback we could ask for. Thank you for your high recommendation – we truly appreciate it and look forward to serving you again in the future!
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Harry G.
Jun 16, 2026
Purchased table and chairs for dining…
Purchased table and chairs for dining room only recvd chairs missing table and stand
Response from DAYALANEJun 16, 2026
Thank you for your feedback, and we sincerely apologize that you have only received the chairs so far – missing the table and stand from your dining set. Please allow us to explain: sometimes items in a set are shipped separately from different warehouses, which can cause a slight delay in delivery. However, we completely understand your frustration and want to resolve this as quickly as possible. Could you please email us directly at [email protected] with your order number? We will immediately track the status of the missing table and stand We truly appreciate your patience and the opportunity to make things right. Thank you for bringing this to our attention.
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