DAYALANEReviews of dayalane.com

Response from DAYALANEOct 5, 2026

Thank you for bringing this to our attention, and we sincerely apologize for the defective chair and for the lack of response from our customer service team. That is absolutely not the experience we want you to have. We understand how frustrating it is when one chair assembles perfectly and the other doesn’t – this is clearly a manufacturing defect, and we take full responsibility for it. We would like to make this right immediately. Could you please contact us directly with a photo of the misaligned holes? We will solve it for you immediately, and we will also make sure to follow up promptly this time. We also apologize for the delay in our response – we are working to improve our response times and ensure no customer is left waiting. Thank you for giving us the opportunity to resolve this. We hope to earn back your trust. Best regards, DAYALANE Support Team

Response from DAYALANESep 2, 2026

We apologize for the color difference and any frustration caused. Please contact us directly – we would like to offer a solution, such as a partial refund or return assistance, to make things right. Your satisfaction is important to us.

Response from DAYALANEAug 4, 2026

Hi Chris, Thank you for sharing your feedback. We’re sorry to hear about your experience and we appreciate you giving us the opportunity to clarify the situation. We understand why this was frustrating. The product page includes different configuration options, including “Chair” and “Chair + Ottoman”, and the selected configuration determines what is included in the order. Your order was placed under the “Chair” configuration, which is why only the chair was delivered. That said, we completely understand that the product images showing the chair with an ottoman may have caused confusion, and we sincerely apologize if the page layout did not make the options clear enough. We have taken your feedback seriously and are reviewing how we display product configurations to make the shopping experience clearer for future customers. We also want to clarify that we never intended to misrepresent the product or your purchase. We have always been committed to providing accurate product information and helping customers find the best solution. We truly appreciate your feedback and hope we can have the opportunity to make this right. If you would like to discuss adding the ottoman or any other solution, our support team is always happy to assist. Best regards, DAYALANE Team

Response from DAYALANEJul 13, 2026

Thank you for your feedback – and please accept our sincerest apology for the frustration you are experiencing. We completely understand your disappointment. You ordered a table and two chairs together, requested them to be shipped as a set, and now you have received only the chairs, while the table has been delayed with no clear delivery date. We have looked into your case. The table and chairs are shipped separately due to different packaging and warehouse locations – but we understand that this was not made clear to you, and we are very sorry for that. We will assign a dedicated representative to follow your case until the table is delivered. We truly appreciate your patience and hope you will give us a chance to make things right.

Response from DAYALANEJun 11, 2026

We are truly sorry for the frustrating experience you’ve had with your coffee table order. Receiving only the glass top without the table legs is not acceptable, and we completely understand your disappointment with the extended delivery time. Due to an error at our logistics partner, your order was shipped in two parts, and the legs were unfortunately delayed. We have already arranged for the missing legs to be sent to you, and they should arrive within 5–7 days. We sincerely apologize for the inconvenience this has caused. Please contact us directly at [support email] with your order number so we can personally review your case and provide appropriate compensation for the delay and trouble. Thank you for your patience and for giving us the chance to make things right.

Response from DAYALANEJun 2, 2026

We are truly sorry to hear that you never received your items. After reviewing the tracking details, the carrier marked your order as delivered to the address on file. However, we understand your frustration – sometimes packages go missing despite being marked delivered. To resolve this for you, we would like to reship a brand new replacement at no cost, and this time we will send it with signature required upon delivery to ensure it reaches you safely. Please contact our support team directly at [support email address] to confirm your acceptance and provide any updated delivery instructions. We want to make this right for you. Thank you for your patience.

Response from DAYALANEMay 22, 2026

Thank you for taking the time to share your feedback. I am sincerely sorry to hear about the frustration, stress, and unexpected expenses this situation has caused you. At Dayalane, we pride ourselves on delivering both high-quality furniture and excellent service, and it is incredibly disappointing to hear that we fell short in this instance. While I am glad our team was able to arrange a replacement for the defective table, I completely understand your frustration regarding the duplicate installation costs. We recognize that your time and budget are valuable, and this is certainly not the seamless experience we want our customers to have. We want to make this right. Please reach out to our customer service team directly at [email protected] and reference your order number. We would like to look into your case further and discuss how we can help offset the additional financial burden this caused. Thank you for your patience as we work to resolve this for you. Your feedback regarding our quality control and support process has been shared with our management team to ensure we improve moving forward.

Response from DAYALANEApr 30, 2026

We apologize for the lack of response regarding your replacement part. This is not the level of service we strive for, especially for an order of this scale. We would like to send the correct chair back and resolve the issue with your tabletop immediately. We already expedited this for you today.