Marisol
“Order arrived incomplete, damage and with missing parts “
This was my first time buying from this company, and honestly, I am very disappointed; I wish I hadn't done it. I bought a dining set; while I did receive the four chairs, my nightmare began when the table finally arrived weeks later. I was shocked by the condition it was in—it was in terrible shape, with the packaging torn open and the table itself damaged and missing parts. It looked as though they had sent me a table someone else had returned. I’ve tried contacting them by phone, but they haven't resolved anything. Email communication has been different, but nearly a month after making the purchase, I am still waiting for a replacement for my new table.
Response from DAYALANEJun 16, 2026
Thank you for sharing your experience, and please accept our sincerest apology for the frustration and disappointment this situation has caused you. This is not the quality or service we stand for, and we are truly sorry that your first purchase with us has been such a negative one. Please allow us to make this right immediately. Could you please email us directly at [email protected] with your order number ? We will prioritize your case, send you a brand new replacement table (fully inspected before shipping) at no cost, and arrange for the damaged one to be picked up. We will also look into offering reasonable compensation for the long delay and trouble. We value your feedback and hope you will give us one last chance to prove that we can do better. Thank you for your patience and understanding.