David's BridalReviews of davidsbridal.com

Today I visited David's bridal in Westfield shopping centre in Stratford, London, with my daughter Laura . It was our second visit this time with her sister and 2 of her younger bridesmaids. The first time(a couple of months ago) we went into the shop with a list of the dresses that Laura wanted to see which she had noted down from the Internet in advance. Lucia C looked after us so well,she was knowledgeable, patient and listened to Laura's thoughts and ideas before choosing a selection of dresses for Laura to try on. We left the shop with a short list of 3 dresses to think about. On returning to the store today the dress was chosen and ordered and I have no doubts that this was down to the expertise of Michele the store manager, making the dress fit and making Laura feel confident and look amazing. Thank you so much,even for making us cry, happy tears of course. Lucia and Michele you really are a credit to David's Bridal

My daughter and I went to the San Felipe location in Houston and was helped by Elizabeth B. She was so patient and kind. She answered all of our questions and was very knowledgeable. We scheduled a follow up appt two days later as my daughter lives out of town. My mother went along for this appt. Elizabeth was as gracious and helpful as our last visit. My daughter said yes to the dress. Thank you Elizabeth for the great customer service! I feel like you were the best person for us.

A brides wedding experience should start from the time she picks her dress to time she walks down the aisle . Amy and Ashley F of David’s Bridal in London made the excitement of picking the right dress and accessories a fun and exciting time . They went out of the way to help and there professionalism is to be commended. A 5 star rating for sure . Thanks to Amy and Ashley F .

I bought a wedding dress from David's Bridal online (on sale for $200) and it arrived on Dec. 28, half an hour before I left for a flight. I tried it on for fit, was happy with it, and left. I got back four days later, tried it on again, and realized there was a tear in the tulle near the armhole (on the interior of the dress, under the arm, so hard to see). The dress was not sold as-is or as a final sale. A few days later, we took it to a local store to see if they would fix it; the alterations supervisor recommended we call the customer service number and get it replaced. When I called (almost two weeks after receiving the dress because of travel, taking it to the store first, etc.) the customer service line, they acted very suspicious about the time it had taken me to call, even though I explained the reasoning. They requested that I send them photos of the tear (I can understand not wanting to replace something I had ripped, but how would they have been able to tell that from photos of a tear?). They called me soon after and said they would replace it, but made it very clear that they were doing this as a "courtesy gesture" and gave me stern instructions to inspect the dress immediately next time and make sure it was in good condition. They presented this as "wanting to make sure they had sent me a perfect product" but their tone was very much "wanting to make sure I wasn't scamming them." They would not send out the new dress until they had seen that I had sent back the ripped one. They called me back a few days later and asked whether I had already sent the dress back. Luckily I hadn't, because it turned out that as a result of a "glitch in their system" their warehouse had shown inventory of the dress where they had none (another reason I hadn't called earlier; their website listed the dress as out of stock and gave me an error when I tried to look at it). They would refund me the cost of the dress if I sent it back. I did not want to send it back; I'd rather keep it and get it mended. They told me that they would refund me the $30 I had paid for expedited shipping on the old dress "so that would help defray the costs of repairing it, since I would have to pay to get it altered." I was not particularly happy with their attitude towards returning the dress originally, or their apparent belief that I waited an unreasonable amount of time before calling (they give you 14 days to request an RMA), and I'm not that impressed with their offer of a refund of $30 and no offer to repair the dress at a local store for free. You would think that a corporation having the financial troubles of David's Bridal would be eager to keep their existing customers happy and would cover the cost of a small repair like this. I'm glad I got the dress for so cheap, but again, it was not sold as-is or as a final sale; just clearance. I'm not planning on buying any of my other wedding apparel, or that of my bridesmaids, at David's Bridal.

I went to DB Stratford in October with my mum and 2 BM's. We arrived onetime for our appointment and were told to go upstairs and look at dresses. 10 minutes passed and we had looked at all the dresses and were just standing around in the middle of the floor waiting to be called. 2 members of staff walked straight passed us and went to an older bridal party who were standing around asking if they were ok or needed any help-- they had already been seen. So annoying so I went downstairs to ask what's happening with our appointment. We were then finally called. Israel looked after us very well and honestly if it wasn't for her I would absolutely hate this store. I wouldn't recommend bringing more than 3 people on a Saturday because it is busy. The set up is nice and still became a nice experience. She helped me try on about 6 dresses and gave me a wild card dress which I loved- and ended up buying. She worked out what I would like by talking to me and getting feedback on each dress from both myself and my party- really amazing skill! I couldn't decide between 2 dresses the manager came over and tried to sell me both- the same woman who cleanly ignored us in the first place when we were waiting. She tried to take over the sale. We left and said we'd book another appointment. I really didn't want to buy anything from her. In hindsight I wish I had just bought the dress from Israel. Booked a second appointment for end of November called up, booking was easy and the lady was really nice. On arrival I only wanted to try on 2 dresses- although I knew which one I wanted. I was served by Marssela she brought the dresses put them in the dressing room and left. The dresses are heavy with lace up backs- I didn't know what was happening. 5 minutes later she comes back and I ask her why she isn't helping to put the dresses on and she says that they are not allowed if we don't give permission! Why she just left and said nothing then gave me that lame excuse is beyond me. It was 6.30 so I imagine she was just being lazy after a long day. She puts the dresses on and I decide on a dress. I explain to her that I want a UK size 10 (I'm a 12 now due to some health issues) but am naturally an 8. My wedding is in 10 months so plenty of time to naturally go back to normal. Everything is good we go downstairs and I paid in full for the dress and dress bag (£5). I was told the dress would be here in 8 weeks plus. Week before Xmas I get an email saying my dress is ready for collection and I must collect within 7 days. I'm shocked as its almost Xmas and the dress is at least a month early!!! Again called to make an appointment, great service on the phone. Asked if I could come after Xmas as Stratford is not close for me and well, it Xmas and I'm busy. Was told that's not possible and I need to collect the dress. I was fine with this and inconvenience but not an issue. Attend an evening, after waiting for 20 minutes (they had issues finding my dress, despite me checking this with them on the phone because of how early its arrived) my dress comes out and I'm so excited. That ended when I saw that the dress is a UK size 12. So I explain to the lady on the desk that the size is wrong, it should be a UK 10. She says no check my receipt which has US sizes and says that I ordered a 12- SERIOUSLY. I refused to accept this as I know full well what I wanted and if the sales woman didn't listen and they are hiding behind US sizes that's not my fault. I was told that there is nothing I could do. They called Marssela and she kept insisting that I asked for a 12. She left no notes on the system so because of her laziness and incompetence I'm wrong. I spoke to Tanecna who I think is the downstair manager and showed her photos of my body size just a few months before and years going back explaining that there's no way I would ask for a 12 when it's not my normal size and I'm only this size due to health issues, which are now being managed. Tanecna seemed like she understood and was empathetic. She put the dress on me which fits really well now- BUT this won't fit me on my wedding day 10 months away. I've already gone down to a 10 naturally and I'm now less than 9 months from my big day. Tanecna said that they only exchange if I drop more than 2 dress sizes- there's no way I'm going to be a 6 (nor would I want to be) so I'm screwed. She offered me 50% off accessories and I left taking away a dress that will NOT fit. One of the reasons I chose the dress is because it didn't need any alterations. Well now I'm looking at serious alterations. Its a body fit mermaid dress with big tail so entire top to thigh will need to be taken in. The dress also arrived seriously creased so steaming costs too. They said that they would steam it for free if I get alterations- like I would seriously trust them with alterations when they couldn't even order the dress correctly. My advice if you go here double check the UK/US size conversions yourself and ensure that they have listened to what you have asked for. Do not pay in full- if they screw it up then you'll be out a deposit but at least you won't have a dress that will cost £100's more to alter to fit when if they had just ordered the correct size alterations wouldn't be needed at all. What started off as a really good experience with Israel, who was absolutely amazing so helpful and really helped find the perfect dress turned into a horrible and very expensive experience. I am utterly disappointed the correct solution should have been to apologise for the misunderstanding and reorder the correct size- I have so much time before the weeding - But no, it made more sense to argue with me the paying customer take my money and say theres nothing that can be done. I think they do this so you have to get alterations to increase their revenue and profit margins. It's understandable why they have so many issues- the service is inconsistent. Tanecna tried to resolve the issue and was lovely really empathetic but only after I had to prove my normal size. Sad that they have a few good people clearly wasting their talents with this company and being let down by lazy, unethical staff. If you go there, I highly recommend asking for Israel- she is a true talent and has great service. Such a shame as I had wanted to order 6 BM's dresses and my mum and MiL's dress here but no way I would trust them now. Their failure to rectify a simple issue loss them revenue greater than the cost of my dress- quite stupid really

***LONDON WESTFIELD STRATFORD*** Stylist Nicola was A-MA-ZING!! On first meeting her she was super friendly and her sense of humour put me at ease. She picked out a dress that I wouldn't have even considered... it turned out to be THE dress of my dreams! I had an amazing experience with her, she really made what could have been an impersonal experience really lovely. She went out of her way to help me secure the dress for my big day. Nicola is professional and has a great eye for what looks good. She is an asset to David's Bridal! :-)

Great service at the Langley location. Beautiful dresses for very reasonable prices. We loved the staff and the manager Shahnaz was exceptionally helpful.

Wish I’d looked at Trustpilot before booking an appointment - what a waste of time. I turned up at the time of my appointment (having learned from experience of being a bridesmaid a few years earlier that turning up without one results in a poor experience) and was sent upstairs where someone would be with me shortly. I browsed the rails for a while, read a mag, while several people with earpieces answered phone calls and talked to each other, but studiously ignored me. I left 20 minutes later without so having had so much as a an acknowledgement of my presence from the staff. Suffice to say I’ll be buying my wedding dress elsewhere!