David's BridalReviews of davidsbridal.com

I was able to find the dress that I needed, but it was awkward that the dressing rooms do not have mirrors inside. It was a huge disappointment and that would be my only gripe.

Lidia was amazing in the Birmingham store. She listened to what I wanted and didn’t try to get me to blow my modest budget. I found the perfect dress, the whole experience was perfect. Thank you Lidia!

Ashia helped us find bridesmaids dresses today and she was fabulous! Very patient, sweet and helpful. Highly recommend her!

Hi my name is Estella i had a excellent experience on march 17 at davids bridal henrietta location rochester ny. My consultant Amanda was the bomb hit my deess on the nose all the ladies are great dawn u rock as well. Thank u for my first experience as a happy bride aug 10 2019.😘😘

Very happy with the service at the Flint store. Sarah C went out of her way to be helpful!

Every little thing with them is ridiculous. From customer service, knowing products, knowing timelines, knowing rules, communication, knowing colors & even greeting you in the store!!!..... EVERYTHING is off. I HIGHLY suggest, if you MUST buy from them... Know your EXACT size, color, dress.... every little thing, before purchasing from them. Returning something is a nightmare. Almost impossible actually. Because if you buy in the store there is absolutely NO RETURN & no store credit. At all. No such thing as exchanging either. You must buy a whole other dress, start a whole other order. (This is only if you buy online) In such matter, they will allow you to ship the dress back, with YOUR money. They do not supply a return label. They also tell you if you do not use UPS or Fedex, you will not receive your money back for the shipping. ALSO it will prob take up to TWO billing cycles to receive your money back. (Keep in mind, you just had to order another dress and start a whole different order, so at this moment you have paid for two dresses) Thank God I have funds to cover all that, but I know most people don’t. I forgot to mention! When you order a dress, if they do not have that exact dress in stock (in the ONE warehouse they have in the U.S. - yes just one) they will automatically cancel your order. Yep, just cancelled. No warning, nothing. The dress was IN STOCK on the website because I was able to push ALL THE BUTTONS to order it, which means you are leading all customers to think the dress is IN THE WAREHOUSE. So a week later I get an email that says they have cancelled my order. No explication why. So I get on the phone, wait an HOUR to finally get someone on the other line and they tell me it’s because it was not “in stock” at the moment I pressed CONFIRM ORDER and the website literally gave me a confirmation number. (I think “confirmation” means YES we have it. Absolutely. For sure.) So then I have to go through the whole ordering process AGAIN. Because when they cancel your order they no longer have any of the info from the first order?! ABSOLUTE PAIN IN THE REAR.

I went in looking for a wedding dress and Sidney from El Dorado Marketplace store was wonderful. She help me find my dress. I would recommend her all the time.

Stay away from this company!! They are not a reliable source for a dress to carry on an important day in your life. I ordered a dress from their online shop and got an order confirmation that it would be sent after 10 days. After 10 days I had not heard anything and no answers to two emails sent to them. I finally logged onto their Facebook and sent a message - they got back to me immediately and told me that ‘order has been cancelled due to problem with inventory’ - and that’s it! No one had informed me that it had been cancelled either. No solution, no help, no offer of any other dress. Actually shocking! I don’t think this company wants to have any customers. I will never ever try to do business with this company again.