David's BridalReviews of davidsbridal.com

We visited the Watford store yesterday to look for a prom dress for my younger sister. Although we were 2 hours early for our appointment, one of the ladies' Francesca said she would serve us anyway, which we really appreciated. She was extremely helpful and polite, and made what we thought was going to be a very stressful experience, an extremely enjoyable one! My sister left with a beautiful dress after a lovely time at the store; I will definitely be returning and requesting Francesca's services again, thank you so much for making the whole experience so easy for us!

My friend (the bride) had booked me and the bridesmaids in for a dress fitting in the Stratford shop. They sized me and the other bridesmaid up and calculated on paper cm's to UK sizes, firstly if you want to feel crap about yourself go to Davids Bridal. Our stylist seemed nice, however, she sized me three times bigger than I am. I am a size 12-14 and she sized me as a UK18. Firstly I felt as if I was going to cry in the shop there and then. Every dress I tried on in a size 18 swamped me and she had to pin back several times. I tried to collect a few 14's and put them outside my dressing room and every time I went to the rail they had gone and been replaced with 18s and even size 22's. When I finally managed to try a 14 on after protesting so much, it was still too big and had to be pinned back. I was infuriated and would NEVER go back!

I was shopping for prom dresses with a group of friends. The staff were very helpful and the store carried a wide variety of dresses. I found the perfect one!

The initial visit to Davids Bridal was great, the receptionist was very welcoming and warm, and Danique was very friendly, happy and most importantly helpful. After trying a few dresses, we have finally found the one. The dress I tried on and liked was in Ivory colour, but I have said explicitly that I want my dress to be white, so the Danique has checked with the managers as well as the production whether it can be made in white, and was confirmed that it could indeed be done in white. All of this happened in September, and we were told that it would take a few months to make the dress. Fast forward few months later. Davids bridal has called and informed me that the dress was made and ready and delivered to the salon. I have booked the appointment for the fitting day which was two weeks after they informed me that it had been delivered to the Bham branch. My mother lives 200 miles away from Birmingham, and she had to plan the trip to go to the fitting with me which takes her hours to make the trip. We came to Davids Bridal 15 mins before the appointment and were made to wait for an hour and a half until someone came to see us. While waiting for the assistant we did not get any refreshments, and after asking for some water the assistant showed attitude and told us that there is a water machine and we need to help ourselves, which is appalling given the fact that we have already been in the salon for almost two hours. Now the fun part. The assistant brought the dress to the fitting area and to our surprise it was IN THE WRONG COLOUR. The dress that was delivered was in Ivory colour, and as mentioned earlier we have made a specific request for that dress to be made in WHITE. I thought they'd bring out the wrong dress - I was convinced and almost in tears waiting to see the dress. Turns out, no… They have checked the order that was placed on the system, and they found a note that it was in fact, ordered in white. Obviously we got really emotional as the amount spent on the dress is quite significant, and you would think that there would be a quality check/control during the process of making the dress, but clearly, there wasn’t. I have requested to see the store manager and asked her for a complaints or customer service department contact number so I could take this up with them directly, but was told that it could not be done, but instead offered an email address for the marketing department. What does the marketing department have to do with all of this? I am really not sure, but the manager sure did a good job being evasive. This was their solution: They have ordered a new dress, hopefully in the correct colour this time, and again it will take a few months to make. But the problem this time, that it will be delivered few weeks before the wedding and there is very little space for error, and the dress will still have to be altered, which again is going to take time. They have also offered £100 off the alteration, but not the actual wedding dress and said that there is nothing more that they can do in this situation. What was supposed to be a such a happy moment, all of a sudden became extremely stressful which is really unnecessary, because as most of you know the wedding plan itself is quite a handful on its own. This review will be updated once the "new" dress is delivered.

I had been to David bridal three time with my family this pass year. I went this last time and found my perfect dress and the staff is so nice and helpful I loved it I would recommend them a 100 times over. Thank you David bridal your the best!!!!

Angela, Tajiri, Jennifer en Hialeah nos dieron una atención maravillosa, compramos un vestido para traer a una novia de Nicaragua y nos hicieron sentir cómodas, respondieron a todas nuestras necesidades, nuestro presupuesto era bajo pero nos hicieron sentir que nuestra compra era altísima, el vestido fue entregado el 30 de Enero y fue un verdadero placer haber visitado esa tienda. Un personal divino tienen ahi.... Felicidades La compra fue a nombre de Tatiana González

I had a great experience getting my wedding dress. Kate was amazing and really listened to everything I said. She was attentive and very easy to communicate with for my bridal appointment.

David's Bridal has excellent customer service. My family has had a satisfying experience with the people that worked there.