David's BridalReviews of davidsbridal.com

I ordered my flower girl dresses from Davids Bridal in Birmingham. One came and I had to go and collect it or pay £15 delivery before the other (so an additional cost or journey). When the other arrived, it looked as though it had been screwed up and kicked around the floor. It was also too small despite the store measuring her and advising we purchase a dress aged 8 years, we ordered a 10 years as the one tried on was a 7 years and much too small. It was suggested i take the dress home and ask the flower girls mother what she thought of the size. i agreed to do this as long as they steamed the dress. I was handed the dress in a box and when we got it home, there was a dirty mark on the front from the steamer. I took the dress back and the shop offered to order another, at the right size. This dress arrived too late for our wedding, as it needed alterations and two days before wasn't enough time to get them done, so we ended up buying two new dresses at another store, off the peg and also new shoes as we had to change colour due to a lack of choice at short notice. I have been advised i am not entitled to a refund on the unworn dresses. thanks goodness I didn't buy my wedding dress from the store.

5 stars for the consultants, this girls work very hard to make their commissions, sometimes they don't sale and don't get paid. 1 star for customers service, their policies are for you to loose. When you order your dress not necessarily they will give you a new dress it will be off rack from other David's store, this garment will go through REPAIRS. Look for deodorant stains, snags ,broken zippers, etc. The garment will be handed to you in a seal plastic bag, if you don't inspect it in front of them they will no do refunds or exchanges.

I went to the shop in Birmingham and I loved it, Rachel (the stylist) was amazing she listened to what I liked and help me with everything. I tried all the dresses I wanted and she even brought more, in less than an hour I had found my dress,it was just perfect!!

I have ordered from David’s Bridal TWICE. The first it was a whole mess, they canceled my order because they didn't have my dress in stock or so they said. Come to find out that they did have it in stock and although I got it on sale, they charged me the full price and it was resolved by reimbursement. However, I thought to give them a second chance because I wasn’t happy with my first dress. Well, my dream dress was on sale and I was able to buy them - I felt so lucky that I could get the dress I truly wanted. Then, they canceled my order. When I messaged them, they stated that they couldn’t fulfill the order because they didn’t have the inventory - then why was I able to buy the dresses in the first place? I spoke with customer service where they attempted to change the dresses and when we couldn’t find anything suitable- they told me two stores had the dresses and since it was in store, they couldn’t do anything about them so I needed to call. I did call and both stores stated that they didn’t have them in stock. I’m so exhausted, disappointed and dismayed. I don’t think I could ever use David’s Bridal again. I don’t think I could recommend them to anyone else. Please stay away if you don’t want to be disappointed.

Visited David’s Bridal in Braehead on 6th September. It was a fantastic experience. Mags, our advisor for the evening was attentive, knowledgeable, friendly and professional. When the bride chose her dress she got to ring the bell. Lots of photo opportunities, overall a memorable night.

I purchased a wedding dress last weekend (paid full price) on Saturday but have decided to request a refund on Day 7 - the following Saturday which is within 7 days from the purchase date that IS covered by the refund policy - as stated on the website and on the receipt). I called DB and was informed that my refund request falls outside of their refund window which made absolutely no sense at all! They advised me to come into store and speak with the Store Manager. I went to Stratford and requested my refund - manager refused and tried to provide a dodgy interpretation to their returns policy - she told me that I could escalate this matter with their marketing department but they will just simply reiterate the refusal and offer either store credit or an exchange which I do not accept nor am I interested in. I have already escalated this matter to DB's corporate office and other third party members are involved now because this is a total scam. For all future brides, please BEWARE / AVOID David's Bridal and do not go wedding dress shopping alone over there, they're very pushy and only want to make a sale on your first visit with no regard to the bride's experience. Please don't waste your time with this shop - once you pay for the dress, the customer service becomes non-existent. This has been my WORST bridal shopping experience and I would not recommend this shop to anyone, I have already warned every bride-to-be that I know to avoid this store & go to a genuine and honest shop instead.

I would not recommend to anyone to go to David’s Bridal after the dreadful and stressful experience I had. I found my wedding dress at the Stratford store in August 2019. I really loved it but it was ordered completely wrong. I found out that my dress wasn’t ordered in the colour I had tried on even though I was told the dress came in one colour and I wanted the dress with the train and it was ordered without! All the store could say to me was it was “human error”! The only human error was me getting my wedding dress from there! I had to reorder my dress and thankfully we had to postpone our wedding to this year because if I was still getting married in 2020 I would have not had a dress for my wedding. After they reordered my dress, they wanted upfront payment. They wanted to charge me double the price they had originally charged me which I did not agree to as the changes were not because I changed my mind but because of their staff not knowing how to order dresses correctly! They reluctantly gave me a discount after the store manager saying she could lose her job and she has children to feed…what did that have to do with anything?! They made a mistake and I had to pay for it? Absolutely not! When my dress was ready for collection, at this point I didn’t trust anyone in that store and I demanded that I saw my dress before I paid for it. They again reluctantly agreed and thankfully it was correct. I then needed my dress altering. I tried calling alterations for 3 weeks and I left my number with the store and still to this day nobody has got in touch with me. In a way I am glad they didn’t alter my dress as I have lost so much trust in the store and company. Horrendous experience, they definitely did not make me feel like a bride. Even the one star is too much to give them.

La peor experiencia para una novia!! Compre mi vestido en abril con 8 meses de anticipación para mi boda , me dieron fecha de recepción del vestido en junio y no llego, argumentaron que fue error al pedido cuando los confronte y les hice saber que de acuerdo a su fecha de entrega ( la que esta establecida en su contrato) si no llegaba tenia derecho a un reembolso y bueno llevo peleandome 2 meses con la bendita tienda para que me regresen mi dinero! Son una vergüenza de empresa NO compren sus vestidos con ellos, son un fiasco