David's BridalReviews of davidsbridal.com

Bought my daughter's bride's dress this week in David's Bridal store in Birmingham. We were served by Kate, who looked after us really well. She was kind, knowledgeable and also very discreet. She gave us plenty of time to make the decision and we are thrilled with the dress. Thank you Kate!

Visited Stratford branch and was an amazing experience. Lucia is a lovely and helpful person who made my visit so memorable, tried everything to bring me my dream dress. Said YES to the dress! Thank you Lucia

Westfield Stratford Branch. Pre-sale approach seemed promising- was asked about wedding date and what we wanted. I specified date and colour choices. Helpful at rearranging appointment due to travel disruption. After that it was pretty dire. We arrived and were given a stylist who did not smile, was doubling up on another appointment and who took us to a small rail of dresses and declared these were the only ones they could get in time and that they didn't come in the colour I had asked about in the pre-visit phone call. Set the tone for the whole experience and turned what could have been fun into a total disappointment.

Visited Watford branch and was helped by Kathleen. She was v helpful in finding an evening dress for my daughter. Lots to choose from too

Awful aftercare I am devastated and feel like I have had a bridal experience ripped away from me ! Now feel like i have made the wrong decision 😥😥😥

Worst customer service I’ve ever received. Misleading with what’s available. When trying to return a dress that came incorrectly the manager, Sophie Price, refused to speak to us. After much back and forth we were told she would call us within an hour, but 3+ hours later nothing. Returned to the store where she was radio’d to speak to us and replied that she would be down in a few minutes. 20 minutes later we were told that she was in a meeting and wouldn’t speak to us that day. That she wouldn’t be available all day even though we stressed the importance that we speak as we are not local. A hundred other poor things not mentioned but this was the final straw. Will not return. Our bride had to stay in the car when we returned because she was too worked up about the poor service.

We visited David's Bridal in Westfield Stratford last night. Was served by Davina P who went above and beyond all expectation to get the dresses i so wanted shipped over to me in time for my wedding. A huge range of Bridesmaids dresses were available in a huge range of colours, definitely the best selection I have seen within the area (Essex & London) and at great prices too.

We have visited David's bridal Birmingham twice now for bridesmaid dresses for my older bridesmaids and also younger ones. Both Hannah and Sameira were really lovely, bubbly and very helpful. We will be back again soon.