David's BridalReviews of davidsbridal.com

Wedding is already stressful enough to deal additionally deal with wrong order being delivered less than 1 month before the event. Wedding dress being in the size smaller. Bridesmaids dresses arrived having mismatched models. Would not recommend. All information provided in the London store are not reliable.

I have been to David’s bridal with my daughter and two of her bridesmaids. Our appointment was with Kate she was amazing, she was very attentive and very professional and good at her job. She was genuinely interested in my daughters big day and what would make it extra special. The rest of the staff were very good xx

David bridal Braehead Glasgow.. was an amazing experience was well attended to and my stylist Katie was amazing. Got exactly what I was after and service with a smile. Defo recommend to anyone every style budget you could want something for every bride. X

I hesitated to write this but I cannot stay silent. I ordered my rehearsal dinner gown in April (for June date) from the Danbury, CT store in particular. The dress was guaranteed to arrive by May 18th and when the end of May came I had not been contacted the dress had arrived. I called and was told "oh yeah, we've had it in the back for a while now." I asked why I did not receive a call or email and the sales associate was not sure. Upon trying on my dress in store it looked wrinkled as if it had been thrown in a ball and taken out right before I arrived, also it was way too big and hanging off of me as I had been dieting and exercising, working my butt off for my wedding and honeymoon. When I initially ordered the dress the consultant convinced me to go two sizes up due to my bust but I had feared that the dress would be too large which is exactly what happened. I went to schedule an alterations appointment to which I was told "we don't have anything available for all of June." (this was a lie as I went online when I got home and scheduled an alterations appointment for the next week)They didn't really seem to care that no one contacted me when the dress actually came in and that now there was no way to get the dress altered. The worst part was the same consultant that told me to go with the larger size was also upfront and upon learning that the dress was way too big (hello!) said "OH YOU DIDN'T GET SMALLER, THE DRESS GOT LARGER!" (followed by laughing - she was the only one) I didn't even know what to say as I was in shock as was everyone else standing there. Come to find out this same consultant also entered my information in the system incorrectly which is the reason no one contacted me when the dress actually arrived. I was given three different dates as to when the dress actually arrived in store so I still have no idea. The only helpful associate checked to see if they had a smaller size in store for exchange but they did not. She told me to order the smaller size online and then return whichever dress I would not wear in store. I did just that and the smaller size fit perfect. I went to return the larger dress in store, explained the whole nightmare experience and the manager on duty could care less. She became argumentative with me when I explained the facts to her about what happened. I was in tears explaining the story and also having to deal with this less than a week before my wedding and rehearsal dinner. She could care less and kept explaining the policy is the policy, returns within seven days and how I was treated is justified. I asked her when the dress actually arrived and not only did she give me a fourth different arrival date, but also repeated the email address on file which was still wrong in the system. I explained it's not fair to me that I was not contacted when the dress came in, I had to order a second dress, and now I am not able to return the first dress. She just shrugged her shoulders and said the policy is the policy. She offered store credit to which I replied I will never shop in this store again after this experience. What if this had been my actual wedding dress and I was treated like that? With shoulder shrugs, a care less attitude, no contact, and body shaming! She said best bet would be to contact the store manager or corporate as there was nothing she could do. My now husband did contact the store manager that afternoon as I was too upset to do so. The store manager gave a fifth and different arrival date for the dress and the same nonsense that the manager on duty had given earlier that day. I now have to contact corporate to go over this horrible experience once again but have hesitated to do so. I have never been treated with such disrespect nor body shamed in the way that I was in this store. I worked retail for over ten years both as a store manager and also a sales associate and you do not treat anyone like this, ever! It still brings me to tears when I think about the whole experience. I warn any future brides going to this store. What a horrible, awful, body shaming experience.

David’s bridal sucks. They are a poor excuse for a bridal shop. I got my dress in late January for my wedding in early July, and first of all they didn’t even get the right color. I asked for white and they gave me ivory and then realized they didn’t have the same veil in the white color I wanted. Found all this out less than a month away from my wedding. Then they did my alteration and my grandmother was there trying to tell them they didn’t hemn it high enough, and they just shrugged her off. Then I realized I had a slip to go under my dress that was not altered at all. because of that I could barely dance at my wedding bc the bustle was not done right. We tried to go back to have them at least pay for cleaning and preservation of the dress, and they would not do anything about it. I will never go here again and I will tell everyone, friends, family and plp I don’t know not to go here. Worst experience at a business.

I went to the Glasgow store and had a great experience. I had been to a different company who i felt were a bit pushy so i was nervous going to the appointment, but Francesca at the Glasgow store didn't rush me at all, i could try on as many dresses as i liked but only needed to try on 3 in the end. I wasn't pushed towards the high end with budget and felt it was all my choice with as much guidance as needed. Am so grateful to Francesca for a positive dress shopping experience! I've booked in for my alterations so can't review on that yet but so far so good with David's Bridal, thank you!

Laura from Birmingham branch was absolutely incredible!! The customer service is impeccable and she listens to your every word and goes the extra mile.

Awful. Arranged an appointment longer than the agreed parking. Washed their hands of responsibility other than a scrawled note the parking company ignored. Cost over £250. Avoid.