David's BridalReviews of davidsbridal.com

Let me start by saying: we went to the shop in Watford to buy bridesmaid dresses and we were very pleased! They had a great selection of dress styles and colours and both my bridesmaids found a dress they really liked despite being very different shapes and sizes! Our stylist Toni was incredibly helpful - she brought us lots of different dresses and kept a smile on her face even when my bridesmaids were being picky! She never rushed us to make a decision and made us feel so comfortable - she was fantastic! The dresses are reasonably priced and only take a couple of months to arrive so it all seemed too good to be true! They were even super helpful when I needed to return one bridesmaid dress (and this was during the week everything locked down in 2020). HOWEVER, fast forward a couple of years and we go back for alterations. The service was terrible. I don't normally leave negative reviews but... Through no fault of our own we were late to our alterations appointment. We phoned ahead to let them know and they were very unhelpful, adding stress at an already stressful time. They told us if we were more than 10 minutes late, they wouldn't see us. We were 11 minutes late and they were very rude when we got there. They informed us we would have to make another appointment (fair enough - you have a rule, there has to be a limit) but they went out of their way to be as difficult as possible about booking the next appointment. We went back for the rebooked appointment and they made us wait 10 minutes before someone deigned to show up and direct us to the back. Seems a little hypocritical that they can't stick to their own timings rules. The alterations lady was very quiet and didn't really tell us what we needed to do or direct us in any way. And the alterations themselves, cost the same as the dress in the first place. Of course, they only quote you the price after they've already pinned it and bagged it up so you are cornered into paying their extortionate prices. We went to the counter to pay and book the next appointment for the pick up and it took the young woman an exceptionally long time to understand that we were trying to book a 'pick up' appointment as she kept informing us that we couldn't have Fridays as alterations only happen on Mondays and Tuesdays. (But pick ups happen on Fridays!). Fast forward another couple of weeks. Finally come back to pick up the dresses. Again, we arrived on time and no-one showed up for 18 minutes past our appointment time. We were again directed to the back and shown into a room with our dresses but then the assistant disappeared without giving us any instructions whatsoever. My bridesmaids tried them on and one of the dresses fits great however the other has been altered to be far too tight despite not being that tight in the original alterations appointment. The assistant finally showed back up only to offer no solutions or actual assistance for this too tight dress and then disappeared again. We had had enough by this point so we just took our dresses and left. I have had to source a different seamstress for the too tight dress as there is no way I am trusting them with anything of mine again! The alterations they've done are shoddy, there's thread everywhere and they've made the fabric all puckered so it looks horrible and cheap. Only use this service if you're planning on buying and fitting elsewhere!! DO NOT use the alterations service!! They do not care about you once they have taken your money!

Perfect day and I said 'Yes' to the dress!!! Cannot recommend David's enough. The staff were all very friendly from the minute I walked in the door. Maisie was really helpful and showed me a wide variety of dresses but it was with the help of the manager Laura that I found the perfect one and was made to feel really special!! The shop is beautiful too and the whole day was a great experience. Will defo recommend to any brides, especially those who weren't sure what they wanted like me!

Please, please, please do not use this company. I'm getting married in July and I went to David's Bridal in Stratford in April ready to choose a dress. I had already more or less decided it wasn't going to be a traditional wedding dress so booked into their bridesmaid section as then I could look at what looked like a great selection of bridesmaid and prom dresses. The staff were very friendly at the door but straight away there were hints that their customer service was not all it could be. The assistant who looked after me and my friend was already having to juggle two other sets of clients so there were long pauses when we had to wait for her to become available. I even spotted a traditional wedding dress which I asked if I could try on to see if I had fully made up my mind not to go that route. The assistant said she didn't think that was possible as we were booked downstairs not upstairs and did not come back to me when I asked if she could check whether upstairs could help! All of the styles of dresses I tried on had to be pinned as they were too big so I had to trust the assistant to measure carefully and then advise me on the correct size to buy. I found a dress and duly ordered the size she recommended. And then I waited and I heard nothing. About a month and a half later I received a voicemail telling me that my dress had been sitting in the shop for three weeks and if I didn't claim it soon they would have to send it back. This was the first I had heard of it. I tried to call numerous times with no pick up, but eventually managed to get through to someone to pay £12 to get the dress sent to me. When the dress arrived I was really excited only to find that when I tried it on it was too tight on the shoulders and on the waist. I tried to phone them 15 times but no-one picked up. I tried to contact them on their online form 3 times, but no-one responded. Eventually one day I did manage to get hold of someone in the alterations department as I couldn't get through to the shop. They promised me a call back. No-one called back. Eventually I wrote a letter. The letter worked like magic, well sort of, as I did get someone to actually call me and they left a message. I called back and spoke to Debbie (who seemed really nice and efficient on the phone and is quite possibly being hampered by absolutely atrocious systems which have nothing to do with her). She explained I'd have to pay to send the dress back and then they could order me one. Worst case scenario would be that it would arrive a week or two before my wedding but she stressed this would really be the worst case. So I duly paid another £8 to send the dress back this time by Royal Mail. I was, however, quizzed on whether I could measure myself again to get the absolutely correct size and then check it on the charts on their UK website. I did measure myself out of curiosity but couldn't find their UK website measurements. I DID however discover their US site measurements as well as a number of customer reviews which seemed to conclude that if you're a small size (8-10) then the dresses come up too big, but if like me you're a larger size then they come up too small. I would have expected customer services to know this when ordering. And so, to end the story. I sent the dress back and they had it out on order. Last week (3 weeks before my wedding) I phoned them. After another 15 attempts I got through to someone. They didn't know if my dress would be coming in on time, but they promised they would contact Head Office to find out whether it would be in Wednesday's shipment and to phone me back that same day (Friday). I got no call back. Saturday and Sunday went past, I got no call back. Monday I managed to get through to someone and they said they didn't know, but put me onto a senior member of the team (Val?) who promised that on Wednesday they would check the shipment and give me a call back to let me know if it had arrived but also advised me to buy an emergency dress to replace it. Reader, would you like to guess what happened next? No call back. Finally this Wednesday I called them again to find out whether the dress had arrived. After a while on hold I finally got through to someone who confirmed it had not arrived (2.5 weeks before the wedding) and I finally had to go with a refund. After all that, it is an enormous relief not to have to deal with them again. The refund is now in my bank account so I wrote this review. Please, please, please save yourself time, money and stress and just go elsewhere to buy your dress for your wedding. Customer service as shoddy as this should not be rewarded, and I'm so glad that I really don't need the dress to make it my 'special day' but I hate to think of others having to go through this.

what an amazing store. we were looking for bridesmaid dresses and there is so many styles and colours to choose from...a task that Georgia (the fabulous assistant looking after us) made an absolute breeze! 2 gowns in the perfect size in the brides choice of colour chosen in the calmest hour I'd had all day! she even found shoes to fit the girl who can never find shoes that fit...double bonus!

I went to Davids Bridal UK in Westfield Stratford at the end of June to get my bridesmaids dresses . I was served by the lovely lady named Hafiza. She was patient and listened to my needs carefully considering that I was ordering 6x dresses all in one day. 5* goes to her for her excellent customer service. Overall, Davids Bridal- you are all amazing. Thank you for giving me such a wonderful experience every time.

It s a shame I have to give 1 star as it is not deserved. I went into Davids Bridal Watford, and bought my daughters prom dress for £220. This experience was great. It needed altering so booked it in even though it cost half the dress price.. The seamstress was rude to my daughter as she had no shoes yet. We collected the dress and was not given option to try it on. So went home to find I paid £120 for them to ruin the dress, I am no seamstress but i could have done a better job. It looks like they let a year 7 textiles student at it. Very unprofessional finish, cut wonky lining left hanging. I emailed them asking for money back to which so far they have ignored. Do not go here unless you want your dress ruined

It is with great disappointment that I find myself writing this complaint to yourselves. In what was supposed to be a special and memorable experience for my fiancée selecting and collecting her wedding dress was ruined due to rude and unhelpful staff from your (Birmingham, UK) store. On Saturday 9th April 2022, my partner entered the store with 2 members of her immediate family and a close friend. It was at this time she was assisted by Georgia (who for the record was wonderful and could not help my fiancée enough) where my fiancée chose her dress. Whilst discussing payment options, it was stated that my partner could pay off 50% of the dress and the remaining 50% could be paid in 90 days on 8th July 2022 (which also states on receipt). With this payment plan as an option, my partner agreed to put the 50% down and as agreed collect the dress on or prior to 8th July 2022. It was on the 26th May that the ‘Special and Memorable Experience’ took a turn for the worse when my fiancée received a call from the Birmingham store stating that she would need to pay the remaining balance and collect the dress on 8th June. After disputing with your sales assistant for several minutes that the receipt shows clearly ‘Final Payment Date 08/07/2022’, your sales assistant then become insensitive and refused to listen to what my fiancée had to say whilst also stating that if the remaining balance is not paid then my fiancée would lose the deposit placed on the dress and lose out on the dress. In a fear of panic that we may now lose out on £450 and her perfect dress, my partner agreed to come and collect the dress on the 8th June. When asked if she can try on her dress to check if any alterations would be needed, again the sales assistant was once again unsensitive and unhelpful and advised that this could not take place. Unfortunately, the list of poor customer service doesn’t end there. On collection of the dress from the store, once inspected and payment was made, your sales assistant Angelica advised that the dress would not fit inside a bag. With my partner making plans to go for food around the corner and not wanting to trapse her £900+ dress around a restaurant, she requested if the dress could be kept in store for an hour or so and could collected after eating. Your sales assistant had stated that the store closed at 7pm so as long as my partner returned to the store prior to this time then someone would be able to pass the dress on to my fiancée. Unfortunately, this was not the case as when my partner returned to the shop at 6:35pm, the shop was fully shut and no members of staff were around resulting in now another trip to the shop which is a 45 mile round trip. Such a disappointing experience for which was supposed to be a pleasant memory that would have lasted a life time. It seems like once David’s Bridal have a sale, they no longer care about the brides needs or feelings. Had we have had a better experience then we would have also of purchased 6 bridesmaids dresses, shoes, robes and pyjamas but we will now shop elsewhere for these.

I do wish I could give 1 star! Lets start by saying the original day trying on and finding a bridesmaid dress was fine - The assistant was helpful and quite chatty, nothing really worried us about that. My sister tried on a range of dresses (PICKED BY THE ASSISTANT BASED ON STYLES WE LIKED) in a size 6/8 and they fit very well - We made a choice and proceeded with the transaction - My sister was then measured in her winter jumper tights and a skirt, We asked if this would be an issue and the assistant said not. her measurements put her as a 6 up top - 8 waist and 10 hips so to get the 10. We were confused as to why that would be the case but were told by 2 other assistants that it was right. Fast forward to collecting the dress and it was huge, the dress hung off my sister like it belonged to someone else. The assistant that helped us remeasured in the dress and took over an inch off every measurement, admitting an error was made and that the staff member was new. They returned the original dress and reordered a dress 2x smaller based on her new measurements. This dress has arrived this week and is gorgeous, fits perfectly not an issue. Now the issue, their website states if you need to do an exchange and the price has gone down you will be given store credit for the difference. When we returned the wrong dress to re-order the correct one the price had gone down by £35. Now had the price gone up by £35 do you think they would have neglected to tell us? I think not. We only noticed the price difference when gathering the receipts for the new collection. The store manager argued with my mother, stating we ordered the exact same dress and so were entitled to nothing, A direct breach of their own policies. They were rude and obnoxious asking my mother to read the measurements over and over instead of actually listening to the issue. Eventually she offered store credit, at which I laughed, that was the very least that should have been offered in the first place. I have been promised a call back today, I'm sure I'll be offered a store credit for a shop I would not like to step foot in again a day in my life. My sister (bridesmaid) is actually engaged now and looking for her bridesmaids dresses, I'm sure you can guess where we will steer clear of, store credit or not.