David's BridalReviews of davidsbridal.com

Emma at the David's bridal on Steele St. in Tacoma WA is the bomb! So sweet, patient, with an incredible eye :) We're so thankful for her! -Diana

I went to the Birmingham Store to get my dress that I bought in 2019 altered. Rita, a lovely lovely lady who altered from dress and assisted me during my first and last fitting was amazing!!! She was really really helpful and suggested things that will make wearing my dress for my wedding so much more comfortable! Thank you so much Rita and Davids! Xxxx

I had such a brilliant experience at David's Bridal Birmingham (UK). From start to finish all the staff were so helpful and approachable, and managed to fit me in for a last minute appointment. My consultant Kate was incredible - she made me feel so comfortable and was very professional but also so honest, warm and friendly. She took in every bit of information I gave her and found me multiple dresses which were exactly what I was looking for! There's a huge range of styles and budgets and I couldn't be happier with the overall experience or with the dress. Thank you Kate and David's Bridal!

I have been waiting for a refund for over a month. In the past two weeks, I have called and texted many customer service representatives and no one can figure out to get me my refund. All I get is passed on to the next person. I would not recommend them as far as online purchasing.

I have never before left a review (either good or bad), but after such a dreadful and upsetting experience I feel I have been left with no choice but to… Myself, my mum and my four bridesmaids went shopping at David’s Bridal in Stratford, London. We had the best day and couldn’t believe how many styles and colours were available. Once we had picked their dresses, our consultant measured the girls up. Three of them were happy with their sizes but one of the girls tried to explain she had never been this size before and thought she needed a smaller size - they ignored her and ordered the size 16 anyway telling her this was for the best. Months later the dresses finally arrived, so we arranged a time for all of the girls to come over a few weeks later and try their dresses on together / have a seamstress do alterations. Three fit perfectly and just needed to be shortened, but the fourth one… way too big! And yep you guessed it, the one we had asked to be ordered in a smaller size. I phoned the store and was told there was nothing they could do because the dresses had been with me for over 14 days… A, this was never explained to me when purchasing the dresses and B, who is able to get friends together from all over the country within 14 days of dresses arriving!? After a long conversation explaining how we had queried this size when it was ordered, they told me if the bridesmaid can go into store they will help her. So she travelled over two hours to go into store for an appointment with the manager. What a waste of a day and money this ended up being… To cut a long story short, the customer service was non existent. The manager started arguing with my bridesmaid and told her there is nothing they can do even though they could see the dress was TWO sizes too big! I cannot believe David’s Bridal wouldn’t do anything to help us, especially as we spent a lot of money on four dresses. They first told us we could buy it again in a size 12 from Glasgow, but when I phoned this store they didn’t have it in a 12 so it’s a good job we didn’t pay and order this in. It then came to light it wasn’t even the manager she was speaking to, despite specifically being told come into store and we’ll make you an appointment with the manager. They told us dresses can be altered to become two sizes smaller so we asked for this to be done - we were quoted over £240 which is more than the dress itself! When we asked to speak with our consultant we were told she no longer works here, coincidence I think not. The old saying ‘the customer is always right’ could not be further from the truth when it comes to this store. Their dresses aren’t even finished to a high standard on closer inspection too. We now have one bridesmaid with a dress that doesn’t fit her in anyway whatsoever and have been left to feel completely under appreciated. The amount of care, respect and understanding shown to us was zero. I have never had such an upsetting experience and been made to feel so worthless. I certainly won’t recommend them any more.. It’s also a shame as the four bridesmaids were all going to go there for their own weddings, so a lot of business has just been lost.

We had a Amazing experience at Davids Bridal in Hurst,TX. Thank You Jevar for taking such good care of us while we were there. And of course, I said YES to the Dress....

Brides please don’t ruin your experience by going here! My experience is with the Stratford store. I originally went here to try on wedding dresses but didn’t find anything. The fitting was rushed and shared between three other brides and the assistant kept opening my changing room door fully when I had 0 clothes on in front of the other brides and families. I have 5 bridesmaids and when I was there for my wedding dress fitting I spotted a bridesmaid dress I really liked. I only went back to David’s for this specific dress and if I hadn’t of liked it so much I would never have used them. I took 4/5 of my bridesmaids to a bridesmaid appointment and we got an assistant on her first week of joining the store. I understand she was new but they shouldn’t let staff with 0 training run fittings by themselves. I asked for the dress I had seen and the assistant didn’t have any understanding about this dress, said it wasn’t a David’s dress (I’d seen it in that same store), and said we couldn’t try it. One of my bridesmaids asked another member of staff for the dress and it materialised within minutes. I asked her a couple of other questions and she couldn’t answer any. She kept going missing for 30+ minutes at a time and every time either myself or one of my bridesmaids went out looking for some help she was in the corner chatting to a colleague. We needed different necklines on this dress which David’s offered but the new staff member didn’t understand and kept bringing me different sizes. Trying to actually buy the dresses was also a nightmare as the new member of staff didn’t understand sizing and had no clue how to do the checkout process. In the end another member of staff had to do it. The new member off staff promised that my dresses would all arrive together and I could visit the store *once* to collect them all as I am not local to Stratford. I get a call about 4 weeks later to say 1 of my dresses is in store and if I wanted it I needed to come and collect within 2 weeks or it would be going back. I explained I couldn’t collect in those 2 weeks (I wasn’t even in the country and they gave me no notice) and I was told I’d have to pay £15 per dress per delivery if I wish to get it posted. I had no choice and paid it. 3 days later I get a call to say another dress is in store and same rules apply. I explained I was told they would all arrive together but nobody was interested. I had to pay a further £15 delivery. A couple days later I get a missed call from David’s. I ring them immediately back. I get through to the rudest customer service I have ever encountered in my life. This woman was sucking her teeth through the phone, talking over me, being rude. I explained that I had a missed call and that I think a dress is in store. The woman told me ‘you’d get an email if that was the case so stop ringing’ I had never rung before in my life!! I said can you please check that a dress isn’t in store because I may have someone who can collect today if it is. She shouted over me, said she ‘didn’t want’ to check and that there’d be an email if it was here and staff would NOT ring me if my dress was there. It wasn’t worth the argument going forward. Also note, I have never once received an email to say my dresses have arrived it has always been over a telephone call. The very next day I get a call from David’s to say, yes, another dress was indeed in store and I’d have to pay a further £15. I said no, I wouldn’t have ordered the dresses had I known I’d be paying an extra £75 on top of the £900 I’d already spent and I had specifically asked that question on if they’d arrive together or not. Also, yesterday I had someone who would have collected for free!! I was blatantly lied to to get the sale in the first place. After much back and forth the manager finally got involved and said they were having ‘staff training issues’ and that on this one occasion they would cover the postage cost on further dresses and send them all to me in one go. Ok. Fine. Fast forward a week to today and my MIL is in Stratford Westfields and therefore can pick up the dress that is in store while she’s there. I ring the store to confirm that this is OK and get through to someone rude again (of course!) and said they can’t find my dresses, can’t find my on the system, they’d have to ring me back in an hour. I said I just want to know if my MIL can come in or not. She shouted, ‘I’ll ring you back in 50 minutes!!!’ And hung up on me. I’ve lost all interest at this point and David’s have ruined every experience possible at this point. Horrendous company and such rude staff!! Oh, this also doesn’t include the time I was a bridesmaid for someone else and David’s sent the completely wrong dress 3 weeks before the wedding.

The girls were helpful and nice.