David's BridalReviews of davidsbridal.com

This is in reply to "Go Here For A Good Cry" in Novi, MI. I am the mother of the bride whose fiance wrote this review, I was with her when she picked out her wedding gown and at every fitting appointment. I have something else to add and that is either the fitters do not write clear instructions or the seamstress does not read them either way there is a lack of communication - call the client if there are any questions!! Her gown was supposed to have the sheer sleeve around the bicep instead it is straps going over her shoulders which is not what she wants - this was pointed out at both fittings. They offered to "fix it" but could they really be trusted to make it right as it was ready 9 days before her wedding? Choosing a wedding gown is one of the most special days in a girls life and this experience was extremely disappointing. Even though her gown is not the way she wanted it she is going to be a beautiful bride!!! It seems to me that businesses don't have the integrity they use to and nowadays expect a client to "just settle". You only get married the 1st time once and that experience should be very magical!!!

I was sold one of the most awful dresses I've ever tried on, didn't look anything like the picture. I tried to return it and they won't let me print a return label and there's no way to contact them. Also, they say on their website that if I don't return it within 3 days, I don't get a refund- I'd love to know how that's even possible if I had a return label. Disgusting.

Firstly, my fiance left this location crying 3 out of the 4 times she was there. Why you ask? Because every time she was there she was called fat, asked multiple times a visit if she has gained weight, and had some of the most unprofessional help we've ever witnessed. The first time she was asked if she gained weight was when they screwed up her dress alterations so badly that the dress wasn't even a few inches close to zipping around her chest. I don't know about you, but without rib cage expansion surgery your rib cage doesn't gain several inches in 2 months. This is when we found out that the alterations were done by someone with "a broken tape measure". Talk about incompetency. Then a new round of dress try ons and fat name calling and more unprofessional people. Then we get to her final visit to pick up her new dress a week before the wedding. The dress doesn't zip up right away and once again they ask if she gained weight and got fat. They didn't even have the dress positioned properly, once they readjusted it to how it should fit, it zipped right up with no issues. Now I don't know about you but clearly, David's Bridal of Novi, has no idea how to treat brides properly. There are so many other ways to go about fixing issues and treating customers, but yet, they messed it up every single step of the way. DO NOT go here unless you need a good cry.

Wonderful experience at Davids Bridal, was looking for a mother of the bride dress and Lia the sales assistant helped me.She knew exactly what dress would be perfect for me,I’m so happy, I will definitely recommend this shop and will be back.Thanks Lynn.

I live in a rural area and I care for my elderly mom so online was my primary option for a mother of the bride dress. I ordered 3 dresses from David's Bridal. One worked so I started the return process for the other two. This same week, I had to put my mom on hospice. I forgot about the return until the day before my cutoff for returning -- I ran to UPS and got the dresses off in the nick of time. About two weeks later, I received an email that my return had been received but the refund was not even the amount of one dress (one was $129 and the other was $399) - the amount of my refund was $113. I responded to the email and received a response that my tracking information was required. After no less than 20 emails and phone calls and providing an actual email from UPS with all of the shipping/receiving/confirmation/who signed, etc. I FINALLY received the rest of my refund almost two months later. I would call and request a supervisor and be advised my call had been 'escalated' and someone would call me back. No supervisor ever called me back - I would just get another email telling me I hadn't provided sufficient information. It was ridiculous - I will never shop there again.

I came into the David's Bridal store on University Drive NW in Huntsville, AL looking for a dress for our grandson's wedding in October. The two ladies behind the counter greeted us politely and Taylor helped me with finding just the right dress. Taylor was polite, professional and kind. It was an enjoyable experience and I'll recommend this store to my friends.

My daughter and maid of honor picked up maid of honor dress on Aug 1 2022. They went to return for a different color and noticed wrong style dress was ordered. Jeffery an Heather said they never make mistakes like they are God perfect. Refused to give a refund because they made the mistake. The said new dress will not be here until after wedding. They said we are stupid we did order right dress showed picture when we tried on it is not the same. Do not shop at the David's in Slidell, La you can override you choose not to! Very rude and unprofessional. Argued the whole time back.

I literally popped in to David’s bridal in Westfield Stratford city , not expecting to see a dress I liked , let alone get someone to help me choose it . Zun was amazing ; she had half hour before seeing another customer and she pulled out all the stops to make me feel special … I now have the most beautiful dress, perfect for my wedding in Sorrento next year and as an “older bride (2nd time round)” I feel so great to have rung the “yes to the dress” bell … so thanks Zun