David's BridalReviews of davidsbridal.com

Kharis was wonderful! She was so attentive and catered to my daughter and bridesmaids! She found the dress!!!

Worst alterations experience ever, they where not sure how to alter the dress to what I needed for my dress and after explaining to them what we wanted and stating that they understood what to do, so they called me a few hours before my appointment and the dress was still not finished and was not touched for the second time and still because of confusion. It was past the deadline and I decided to get a refund and I will never be returning to the David's Bridal in Charlotte, NC located in Northlake Shopping Center.

Cannot thank the David's Bridal team more! HUGE shoutout to Shadine who went above and beyond to help me find my bridesmaid dresses and ensure they arrived in time! Super helpful and would definitely recommend!!!

The lovey staff in Alterations were amazing! So kind, caring, professional and friendly. Alternation appointment with my daughter was as much fun and as special as the actual dress buying thanks to the superb team at Westfield Stratford. A brilliant experience!

I purchased a beautiful wedding dress from David's Bridal at 1340 Salem Road SW in Rochester, MN. I needed a few alterations to make the dress fit perfectly. The scheduling of the initial alterations appointment went smoothly. I felt heard in the requests for the changes needed and was informed of the amount of time and cost for the alteration. Alterations are expensive no matter how much altering is needed, but well worth the price! A few weeks later, I went back to David's Bridal to ensure that the alterations made were to my liking. Once the dress was buttoned all the way, I was very pleased with the alterations. The length of my dress was absolutely perfect! I was a little uncertain about the bust, but was reaffirmed by the staff. I was really thankful for the communication with various staff at David's Bridal and if anything else came up they would be more then willing to assist. Thank you!!

We had just come from a flustering, cluttered prom dress store and were stressed and unhappy. The moment we stepped into David's, that changed. David's was spacious and calm with lovely, well organised dresses to choose from. Louise, our personal stylist, put our daughter completely at ease, was helpful and came up with some excellent recommendations after listening to our daughter's thoughts. The changing rooms were simple and charming with plenty of space. The whole experience was absolutely wonderful and we got "The" dress. I'd give more stars if I could!

David’s bridal has the WORST customer service I have ever had to deal with. Their alterations department RIPPED my dress and refuse to accept responsibility or do anything about it. I’m 2 months out from my wedding and don’t have a dress with NO HELP from the company who ripped my dress. In February 2022 I scheduled my alterations appointment, for February 13th. The dress had fit great, zipped up with no issue, and no excess room. I needed to have the dress hemmed, a bustle added, and asked about the way the dress didn't lay flat across my chest. I had my appointment and explained what I wanted/needed to have done. At the end of the appointment I scheduled my follow up appointment for pick up. I showed up for my pick up on March 31st, at which time the dress had been hemmed, the bustle added, and the sides were taken in. Now the dress didn't wouldn't zip up because it was taken in on the sides (even though it fit perfectly at my first fitting). The alterations department said they would take it back out and return for another appointment. When I returned for that appointment on April 14th the dress had been let out on the sides and fit again but I still had the issue that the dress didn't lay flat. This time the alterations department said they could take in the front where the bust seam was, and to come back for another appointment. I returned for another appointment on April 28th, at which point they had taken the dress in on the sides (again) and it wouldn't zip up. Once again they told me they would take the dress out and to return for yet another appointment. A week later I show up for another appointment on May 5th. The dress had been let out on the sides, back to its original size. After another discussion about what was "wrong" with the dress and it not laying flat she told me to take it off and to let her do something else and to come back in 2 hours and this time she would fix it. I left and returned to the store 2 hours later. When I returned it was again taken in on the sides, and the dress wouldn't zip. She was trying to zip it and ripped my dress in the back. Yes ripped the back of my dress, and I heard the material rip. My mom was in the room and the lady doing the alterations threw the piece on the floor. My mom picked up the piece off the floor and the alterations lady snatched it out of her hand and told her its fine it can be fixed. At this point I am more than frustrated at the number of times I have been to alterations appointments, the number of alterations that were done agains what I was telling them was wrong, and the fact that now my dress was RIPPED. After I took the dress off this time she took the dress to the back again and finally fixed the boning (I think that is the term they used) in the dress to make it lay flat across the front. Now that the dress fit and was laying the way it should I had to make another appointment so that the rip and beading could be fixed. The manager and the one doing the alterations assured me the rip could be fixed, they had plenty of beading and everything would be fixed when I returned the following week to pick up my dress. I returned 1 week later to pick up my dress. The alterations manager came out to speak with me. She proceeded to tell me they couldn't find the beading that would match what is on the dress, and that there is nothing they could do about the rip, but they tried to fix it. She showed me the dress. The beading that they chose didn't match (not the same size, shape, color, or material) , the beading pattern didn't match the rest of the dress, and the rip still there with beading overtop of it. She told be that this was the best that they could do - I would personally be embarrassed to ever admit that this was their best work. They kept the dress again and said they would work on it some more. I returned again on May 12th for another appointment and the dress still looked the same, with no changes to anything that was wrong with the dress. I refused to accept the dress in that condition.

How do you put into words the magical experience we had at Davids Bridal prom dress shopping? Alaina (Lane) helped us find "The dress" that met all of my daughters' expectations and more. You try not to have color expectations when you shop especially when you are looking for a conservative beautiful princess like dress that doesn't break the bank. Every single box was checked for us and even some we never thought of. Lane was diligent and so very helpful never rushing us but making us feel like her top priority. If I could tuck that image of seeing my daughters face when she tried on "the dress" and put it in my favorite memories I would. I think everybody had misty eyes. Thank you Davids Bridal for such an amazing experience. My experience with Lane and the store manager will always have me coming back to Davids in the future and recommending it to everyone. Thank you!