David's BridalReviews of davidsbridal.com

My daughers and I went to David's Bridal for a pair of shoes. They did not have what we were looking for. However, Kayleigh B was very helpful and helped us look for the shoes my daughter needed. She was an absolute blessing without her we would of not found the shoes we were looking for. I Appreciate her great customer service that I recieved. She went above and beyond. Thank you so much.

Westfield Stratford store. I cannot thank Lucia enough for her help in getting the perfect dress for my daughter. I cannot recommend the staff more highly, they are wonderful. This was not the first shop we went to but it was far superior. Lucia is amazing! Thank you for listening and getting what we needed.

Just got my fitting for my dress! Macaire was so kind, so thorough, and made my experience so wonderful. Makes me even more excited for the big day!

Our experience which started off fine, ended appallingly..6 bridesmaids dresses ordered, great... Bridesmaids all measured up in the shop, great (Stratford, Westfield Branch). When the dresses arrived in after a few weeks wait, they were mostly the incorrect sizes!! eg how can you order in a size 22 for someone who is a size 16, the finish to the dresses were unacceptable, fraying, uneven stitches, also went to collect one of the dresses, it needed work, they said I could wait, I did..the dress was bought out, I took it home only to realise I was handed back another size dress, I mean how!?! when you are altering the dress i just came to collect, but found issues!! The whole experience, which should have been an exciting one, was so so stressful. I will not recommend David's Bridal to anyone...The dresses were a lovely design but the stitching, finish of each dress was shoddy, with like a couple weeks before the wedding as they screwed up. When dresses were eventually collected they were put in a plastic, what look like a carrier bag from the pound shop, after spending money for the dresses and playing for alterations, not professionalat all....You can imagine the stress and anxiety..despicable. I still believe that some form of compensation should be offered for all the stress caused during this experience.

I visited the store in Stratford, westfield for alterations for my bridesmaids on the 31st of August and was seen by Shaz, who was great, amicable and made the experince very pleasant, she was great, dealt with all our queries and made great suggestions. I wasn't expecting a great experience as I have been to the store four times now. My first was in March for my wedding dress, the lady helping kept disappearing, my friends were the ones helping me to get changed, when she realised that therre was no sale, she called the manager for a back up. By this stage I was ready to leave, and even though some off the dresses were nice, it wasn't what was looking for. This experience made my entourage not wanting to came back for bridesmaids dresses. We eventually came back for bridesmaids dresses, same experience, the lady introduced herself as our helper, but no one mentioned that she would be helping two groups at the same time, low and behold, she was nice, but couldn't really fully help us, as she was split, once again, disappearing acts, and we ended up having to help each other, and even using their tags to see fits of dresses. A rushed unfulfilled experience, that should be fun and memorable. A manager asked if we enjoyed the experience, myself and my bridesmaids looked at her in shock, and highlighted that no we had not enjoyed it, as we had to do it ourselves, as the allocated person was helping another group, most of the time, she then said its normal, that's how they do it. At this point we said, that at introductions, this wasn't stated, she half heartily apologised about our expeience. My third time, a couple of the bridesmaids wanted to try the dresses again to make sure they had the right sizes, due to our last experience. We were served by Niha who was new, and Shatna, they were amazing, they looked for sizes in different colours for us to be able to see the fits, as the bridesmaids are on the slender petite side, at this point we realised that the dress we were looking came in different top styles, which would have greatly helped when all the bridesmaids were present, as i strongly highlighted that a dress with different tops would be great to fit everyone. Because the assistant was being pulled in all directions, she couldnt provide the customer service, needed for the occasion. Niha, Shatna and Shaz, were great and an asset to Davids, but i would say they have a good choice of dresses, but be prepared for bad customer service.

HORRIBLE EXPERIENCE! I bought my dress from them and gave it in for alteration and never heard back! Closer to my wedding date, I kept calling but was told everyone was too busy to talk to me and that someone will eventually call back… no one did! In the end, I had to buy another dress from a different shop just a week before my wedding !!! They contacted me after 6 months to apologise for keeping my dress but refused to give me any compensation or a refund!

Kayra was fantastic in helping us find the perfect junior bridesmaid dress. She took the time to understand our style and colour needs for the dress and the shoes. She went above and beyond to ensure the dress we purchased off the shelf was immaculate. Kayra was friendly but not pushy, and most of all she helped us find exactly what we were looking for

If you want your wedding dress ruined, by all means, let davids bridal touch it. If you want to feel belittled and unappreciated, go for it. Save your time, money, and sanity and go anywhere else! I was charged more than the price of my dress to have it ruined and made unwearable without hundreds of dollars of repairs from someone I could trust. I was blamed for their poor work and they had the audacity to try to get me to pay for further alterations through them. Then rushed me to sign to take my dress. Working on getting a refund which they keep fighting because THEY MAKE YOU PAY BEFORE THEY RUIN YOUR DRESS! Then they tell your bank that you authorized the payment. What a clever way to cover your tracks David's Bridal. Don't fall for it.