DAI PostReviews of daipost.com

Erika was incredibly helpful, I wouldn’t have been able to receive my parcel without her guidance and patience.

I sent a parcel with Dai Post and it got lost. I waited 25 days with no updates and no notification. When I contacted customer service, they took no responsibility and stopped replying to my emails. Terrible experience—avoid them!

Should be zero! Still waiting on a parcel for our business that arrived in Aus on Dec 6th. DAI blamed customs - now it is in their hands - but they just keep sending emails and getting no replies form their delivery department. I was told yesterday that my issue had been escalated, and management would ring me - another lie - no phone call. Phone calls elicit the response, our colleague 'Charmaine' is looking after your case. Charmaine is doing nothing! I will keep ringing - not good for my blood pressure but we need our parcel. Most dishonest and useless company, claims to be Australian - as if. Plus, I don't believe the recent spate of positive reviews are genuine.

Erika Dapar took responsibility quickly to fix the problem.

Response was quick and efficient with a photo sent of where the parcel was left Great work

I want to express my heartfelt gratitude to the team at DAI for their exceptional assistance with my recent delivery. A special thank you goes to Jay Hilaria (Consumer Care Representative), who went above and beyond to help me, as well as his amazing colleagues, especially the female staff member who kindly answered my calls twice around the New Year period. I was learning how to use parcel lockers in Australia and had ordered an item from the US. Unfortunately, the initial delivery attempt couldn’t access the locker, and I was worried the parcel might be returned all the way to the US. Thanks to Jay and his colleagues’ persistence, professionalism, and incredible customer service, they ensured my parcel was successfully delivered to me. Their prompt communication, patience, and understanding during the process were truly outstanding. I’m so thankful for their hard work and dedication, and I couldn’t be happier with the outcome. The only negative was the long waiting time on the phone.

I contacted Jay at DAI Post after my parcel was unable to be delivered as it was determined to be unsafe to leave the parcel at the property. I really appreciate that fact that DAI Post did not deliver the parcel as it would have been delivered to the neighbouring property. This happens regularly due to the confusing street names/number. Jay was able to track my parcel back at the warehouse and facilitated email communications between myself and the delivery driver where I could provide clear delivery instructions including photos of the correct address and location of where to deliver the parcel. Jay helped to process the re-delivery as a matter of urgency.

package had a mix up due to the other courier but jay was amazing and helped deliver it back to my address and was so helpful!! keep up the good work!