DAI PostEstablished in Melbourne, Australia, in 2000, DAI are e-commerce parcel delivery experts. We’re the preferred partner for the world’s leading brands, managing international inbound parcel delivery from the US, UK, Europe, and Asia into Australia, New Zealand, and Singapore.With millions of parcels delivered successfully each year, we pride ourselves on reliable, accountable, and cost-effective delivery services that enhance the brand experience of our customers.
DAI Post (daipost.com) has 692 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Vilara R.
I accidentally wrote my address wrong and Jenny my DAI representative helped me get my package delivered safely to the correct address am so grateful for the ongoing and quick communication they had with me until I got the package. Thank you so much and really appreciate your service. Sender or Receiver: ReceiverDelivery Time: On TimeShipping Type: InternationalDelivery Arrived in Good Condition: Yes
Laura G.
I am extremely frustrated with the company, as they have held onto my parcel for more than 30 days without any justification for its release. Despite my repeated inquiries, they continue to promise that it will be released but have taken no action. I shouldn't have to contact them daily for updates. Their customer service is unhelpful and I feel I am being misled. This level of service is unacceptable and I will be taking further action.
James Stewart F.
Erika Dapar was wonderfully enthusiastic, sorting out a very difficult problem regarding a parcel stuck in customs. Her communications were always friendly and informative.
Lucy
Cheap postage which is what’s giving it the two stars , but both times that I’ve received packages from you guys they’ve been thrown at my door. I’ve had no updates when I put in my tracking number to check. Didn’t know my parcel was out for delivery as tracking doesn’t update (even now it just says it’s arrived in the destination country nothing about it being out for delivery )
nikki A.
Absolutely do not use DAI if you have the option. They delivered a very expensive, very rare package to the wrong address. I had taken the day off work to make sure I was home they just left it at a random house. The items i ordered are limited and no longer available. When I opened up a claim asking for proof of delivery they took a week to respond and all they did was send a picture of my package sitting outside of some other house and then closed the case immediately. it’s not hard to check the photo and then check google street view and see the houses are different.. Lost my irreplaceable package because of a useless driver and now looks like I won’t be compensated for it.. Unacceptable
PeterB
The driver left our package in a secure place - but I didn't look hard enough to find it! I contacted DAI support via their website and had no response (otherwise the review would have been 5 stars). However, when I contacted by phone they were very helpful and within a few hours had sent a photo of where the driver had left the package.
ELIJAH f C.
Jays a boss give him a raise
Michelle
Fretzie Aron was an excellent help in assisting in sorting a customs query regarding an overseas purchase whereby the company didn’t provide the required information and said it was sent with DDU. It all got sorted and I received my ours has without having to pay additional fees. Thanks Fretzie!
