DAI PostEstablished in Melbourne, Australia, in 2000, DAI are e-commerce parcel delivery experts. We’re the preferred partner for the world’s leading brands, managing international inbound parcel delivery from the US, UK, Europe, and Asia into Australia, New Zealand, and Singapore.With millions of parcels delivered successfully each year, we pride ourselves on reliable, accountable, and cost-effective delivery services that enhance the brand experience of our customers.
DAI Post (daipost.com) has 692 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Nick P.
My parcel had a Sydney address, post code & suburb in Sydney and literally Sydney written on it and it ended up in ACT delivered at some random house…. There is no address nor there a street with the same name or post code in ACT Mawson.. they took a picture of some random parcels outside of a house and sent it to me, $200 down the drain or in someone else’s house I guess. Happy to take this down once I’m refunded or get my parcel.
Jazz Guitar J.
Utterly incompetent. Now waiting 5 days for a parcel that's out for delivery to be delivered. Contacted them 4 times, updates promised then - nothing. This is their tagline: A world-class approach supported by real specialists committed to doing things better. What a joke
Anne L.
Charmaine was fantastic. She answered my inquiry extremely promptly in a very friendly manner. She followed up on the status of my delivery and asked me to let her know when I received it. She kept the case open until I advised it had been received. First class service!
James B.
So at first I had issues with Dai but they resolved my issue quickly. I had a package sent from UK to Australia. They had attempted to deliver twice but left no calling card or tried to contact me which is bot good practice. I was worried that the package may be sent back to Uk after the failed attempts. I recommend always calling as I tried enquiring on the weekend on their website (their customer team do have the phone lines open on weekends) but heard nothing. As soon as they were open on Monday i called and we were able to figure something out. The customer care team were very helpful and I got my package. Mixed review but they sorted it in the end.
Sandy
Jeanette was a superstar! She have gone above and beyond to help us with parcel. Thank you!
Jessica H.
I purchased something that used this service to deliver the product. Initially I hadn’t gotten notifications on the delivery process but when I reached out for support and an enquiry I received timely updates and solutions. I was updated through every stage and was thoroughly impressed with the level of care and service I received! Jenny was the Consumer care representative that I was in contact with and she handled my case. Phenomenal work and I felt like I wasn’t just a number.
Pete
I could see using the tracking number that they had the parcel for 2 weeks and still hasn't been delivered. The response to my questioning asking where is my parcel is, was good, but i should have to ask after 2 weeks. Driver looked like he was about to rob me, instead of delivering a parcel.
Anne O.
Couldn't track my parcel online. Kept telling me that it was undeliverable but not where it was. It was initially given to DHL hen passed to DAI. I got in touch with DAI online who responded promptly. Thew service person, Lizette Tecson, responded quickly, found my parcel and I was able to pick it up. Very happy with DAI's service and assistance, especially with thee service person, Lizette. Anne
