DAI PostReviews of daipost.com

The customer service was excellent and my parcel arrived promptly. Highly recommend.

We were waiting for an urgent package as my daughter was travelling overseas tomorrow. Lizette from Daipost helped us locate the package and then contacted the driver for us to ensure it was delivered today. The package then arrived safely and on time. Thank you Lizette for doing a fantastic job and helping us out today!

Had an issue with a package that wasn’t delivered and they sorted it out extremely quick Couldn’t be more happier with this guys 👍👍👍

My parcel was unable to be delivered as there was no safe place to leave it, and I missed the phone call from the driver. I contacted the office, and the Consumer Care Representative, Geraldine, was extremely helpful. She arranged a re-delivery of the parcel for me and worked around what would best suit me.

DAI Post gave me great tracking updates and I knew exactly where my international parcel was at all times. From its departure in China to its arrival in Sydney the passage through customs and the courier tracking from then on to its delivery in Queensland. I contacted their office with a query which was addressed in a friendly informative prompt professional manner by Jenny . Her follow up messages were much appreciated. The complete service I recieved was second to none and a rare thing these days . In closing thanks DAI for a great tracking / delivery service . Will certainly be using again . Highly recommend . Five stars without a doubt.

Daipost delivered me someone else's parcel. I complained online and Stephanie surban, "customer service agent" lied to me, saying, we attach a photo showing delivery. The photo she sent was a satchel. My parcel was in a box with a logo, that went to someone else's house. I had to use my detective skills to track my own parcel to the person whos parcel I received, otherwise my order would have been lost. Daipost doesn't care at all and lies to cover their track Zero stars

Truly dissatisfied with this company, I’ve never had any problems with shipping, the first time a parcel goes through this companies system it gets lost, and I get told it’s been ‘short shipped’ and even though on tracking it says it’s arrived into the country ‘it hasn’t been scanned at the destination’

After finding my parcel wasn't at the location on the tracking system. Customer service tracked it down and within the hour called back and sent through the address of the hub for me to pick up. Very quick and understanding!!