DAI PostReviews of daipost.com

Wonderful Customer service The company sending my parcel had not added my complete address I was kept up to date re my delivery Very happy with the service I have received

Gerlie who represented the customer care and she was great. She always tried to help me and never kept me waiting by providing a quick response. That’s why, I was really pleased.

Quick delivery from the UK and excellent communication from Erika during the tracking stage

I bought something from eBay and it was sent via DHL to Australia and then forwarded on to DAI couriers for delivery and apparently it was "unsafe to leave at my address "on the 11th of march at 6:15am even though I was at home and awake! have spent the last two and a half months trying to ascertain where my parcel is. I spend ages waiting on hold when I call, the only emails I receive are system generated after I have called to say the matter has been "escalated". No one actually replies to my emails or has any clues as to what happened to my parcel nor do they actually care. Pretty sure they are banking on me giving up!

Erika was great in getting my orders delivered. Frustrating that I had to ask after one sat there waiting to be taken out for 3 days and the other for 9 days. Same deal last time, seems this company does not like delivering out of Melbourne CBD

Erika Dapar was exceptional. A true professional, with reliable and up-to-date information. Customer Service is greater for her presence.

It took them two weeks to attempt to deliver the package in the first place, despite arriving in QLD after a week. Due to the sender having an error in the address, the package was not delivered and returned to the depot. It was almost a week before I noticed this, as there was no communication of the error, despite the package including my phone number. After calling DAI Post, we discovered the address typo (23/38 had become 2338), the customer service agent said the package would be resent promptly. It took a month to be resent, and over that time, the customer service agent, Erika Draper, sent 10 pointless emails that were flagged by my email as written by AI. Each email took two paragraphs to say “we’re working on it” with zero information relevant to my case or any details on what was being done. The package was tel delivered via AusPost in the end. I will be contacting the sender to ensure DAI Post is avoided in future.

I bought something from eBay and it was sent via DHL to Australia and then DAI couriers delivered it to my Housing commission flat and left it at the front door for everyone to see. The whole neighbourhood is housing commission and the fact that the courier was blatantly too lazy to give a crap. My parcel was stolen. Lots of words from Erika at DAI but no actions. Would thoroughly recommend avoiding.