DAI PostReviews of daipost.com

After supposedly attempting delivery (not true) , my parcel was supposedly dropped at local convenience store (not true) Neither happened. After raising a query with DAI post I got 1 generic email response and since then after contacting them 7 or 8 times I have had ZERO responses. The retailer thankfully shipped the goods again, SURPRISE, the same thing happened again with the 2 replacement orders. NO DELIVERY ATTEMPTED, no parcel at convenience store. This racket of pretending to attempt delivery to my business address has happened on at least 6 occasions- Every single delivery by this company, the last 2 have gone MIA and no responses. Previous packages were able to be collected. The professionalism is a 0 star rating The service is a 0 star rating The honesty and integrity is a 0 star rating But have no choice to give a 1 star rating Avoid at all cost

So frustrating!! I had a delivery from USA and Evri International delivery had my correct details. When the package reached Australia, the courier changed to DAI Post. DAI Post put incorrect delivery address and proceeded to deliver at the incorrect address. Obviously no one was there for this package and they changed the status to unsafe to deliver. I contacted customer service, had to lift mountains to change to correct address and then got an email later to say it will be delivered in 3-5 business days. I had told customer service that I will be travelling overseas and asked if this could be an urgent delivery but nope. My address is just half an hour away from these guys and they need an additional 3-5 business days to deliver something THEY put the wrong address on. Not sure if these reviews get checked by the company and any attempt to fix their services are made.

Jenny was absolutely amazing in helping me get my package sent back to me. 10/10

I tracked my parcel with the number they supplied me, last monday I should to received it but instead I have a message saying that my place was UNSAFE? for delivering it. I was upset even more when I have to picked it up at the Brisbane airport facility. Where I live my neighbors and myself received packages all the time overseas and domestic, frankly it was a poor excuse, the next day I received it after talking with an operator that she was helpful.

Package was delivered to the wrong place however phone staff we good to deal with and had the package to me the following morning

Excellent customer service. The staff really follow through until they can resolve any issues raised. In particular, Lizette is awesome. Thank you!

Lizette was very helpful and resolved our lost parcel issue. Thankful for customer service like this.

Immediate response and follow up. Well pleased.