DAI PostReviews of daipost.com

I received my parcel on time, driver/courier was very friendly and responsive. Im very impressed. Keep it up guys. Thank you

Although I admittedly purchase quite a phenomenal amount of items from UK & US sellers (from my home in Australia), I rarely leave feedback on here & when I do, I must confess that it's usually motivated by my displeasure with a company. However, today I can very happily announce that after having purchased a BNIB pair of Adidas Originals x Monster headphones (from a US seller via eBay), my headphones arrived in 100% PERFECT condition via DAI shipping, in less than 3 weeks, which is truly brilliant, from my experience (unless one shells out BIG $ for Express shipping, of course) & best of all, DAI regularly sent me near-daily email updates re: my parcel's progress from the day that it was first shipped, which was awesome & certainly provided me w/ peace of mind that they would arrive! Thank you VERY much, DAI Post & I VERY highly recommend this company to anyone who is presented with them as a shipping option! AAA++

I’ve been waiting on a package for two weeks and the delivery experience has been incredibly frustrating. This week alone it has been marked “out for delivery” five times. For the first three days, the tracking showed “Could not attempt delivery, insufficient time” – which tells me they never even tried. The last two days have been even worse. The tracking stated “Parcel unsafe to leave at address” even though I was home all day and no one buzzed the apartment, knocked on the door, or attempted contact. There is absolutely no reason this parcel couldn’t be delivered. Customer service has been no help. Each time I contact them, I get the same scripted response: “We’ll attempt redelivery.” No actual solution, no explanation, no accountability. At this point, I have zero confidence Monday will be any different. This has been the most disappointing delivery experience I’ve had with any courier. If you have the option to choose another delivery provider, I strongly recommend doing so.

I can honestly say that this is one of the worst experiences I have had with any company. After waiting over 6 weeks with no delivery or communication I contacted the company to find that there had been only one attempt to deliver the package before it was sent to the returns centre in Melbourne. Since I'm in Sydney I emailed and rang many times and was told conflicting information or that they were looking into it over 2 weeks. I was eventually told that I would have to pick it up myself or it would be returned to the US. I finally used Pack and Send to pick it up and deliver it (once it had been found) and received it a few days later. Nearly a week after it had been picked up I received an email telling me it was now ready. Throughout the whole time, they accepted no responsibility or displayed any sense of urgency. I was often told that they needed 1 to 2 business days to process requests but this was not adhered to.

There is tracking for each stop the parcel makes but the delivery driver didn't even attempt to come to my delivery address (several people were home at all times all of the day of and day before "delivery", and one of our work desks is right next to the front door). The parcel went directly from a warehouse stop to a parcel point and was labelled "unsafe to leave at delivery address" in my notification email, which is categorically a LIE. Not only do I not recommend this company, I'm not even going to shop from this same clothing store that uses them for delivery again. I would give zero stars if I could.

Left my package in an unsafe place where it was then stolen, came early in the morning on a Saturday earlier then expected (not a problem) however this unexpected arrival resulted in us losing our package as no one rang the doorbell nor knocked the door and left the package flat out on the porch. When I called them about it they said there was authority to leave it.. from who? definitely wasn't from me and even then i feel as if they could've used their brain cells to put it somewhere out of public view to avoid this issue.

This is not the first time a package hasn't arrived, someone has been home at all times this week and two days in a row they have said it was out for delivery but there was nowhere safe to leave it. Last time this happened I had to drive to a convenience store a fortnight after their last attempt to pick up my package. They are unreliable and clueless.

Daipost.com is refusing to book a re-delivery even though it was caused by their driver. Me and my partner were both at home, we've answered the bell within 5-10 seconds and we couldn't hear anyone. We have opened the door anyway and my partner went downstairs and there was nobody there. DaiPost told me that can't re-book without either me or eBay or a seller paying extra for re-delivery and they cannot give me an estimation on when the eBay / Seller might approve it.