DAI PostEstablished in Melbourne, Australia, in 2000, DAI are e-commerce parcel delivery experts. We’re the preferred partner for the world’s leading brands, managing international inbound parcel delivery from the US, UK, Europe, and Asia into Australia, New Zealand, and Singapore.With millions of parcels delivered successfully each year, we pride ourselves on reliable, accountable, and cost-effective delivery services that enhance the brand experience of our customers.
DAI Post (daipost.com) has 692 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Tyson A.
The worst 1. I called and waited on hold for almost an hour, to organise for my parcel to be delivered to a collection point, as I wouldn't be home 2. The parcel was not only not taken to the collection point, but despite the fact that I ended up being home at the time they marked it delivered, the driver didn't even bother to ring the doorbell and just left it outside my gate, on the street How dense do you have to be to do that?
Lola M.
A bit of delay with delivery. Jezrel Villamor helped me with tracking and answered my enquiry fast when & where order was delivered. Very thankful for his support & fast service. Excellent job!
Maria
I lodged an inquiry to Dai post to find out where I could pick up my parcel from since I wasn't home when it was delivered. Lizette Tecson replied to my email promptly. She also organised for my parcel to be delivered to my address again the following day. She was very understanding and helpful. Thank you Lizette for your great customer service!!!
Davie P.
The worst experience with a shipper I've had. Do not trust this company, they're untrustworthy and outright shonky. This is what happens: You have to track your parcel after realising it should have been delivered in the window given, and the tracker tells you they attempted delivery but couldn't leave it in a safe place. But A: They didn't attempt it at all, according to your cameras - in fact, they didn't go anywhere near your address. And B: They didn't email or text you to let you know this happened. If you don't follow up yourself, they send your parcel back (or throw it out). If you call (and wait on the line amidst all the other folks doing the same) to chase up, they 'resend' with the same outcome. I'm wondering if they even have drivers, let alone drivers with unachievable delivery quotas. I've had this happen to four parcels, and a further three times with one parcel, specifically. At a parcel pick up, a store manager told me they don't even attempt to fulfil their service and they're a shoddy company. Beware! Do not use them.
Peter P.
Lost my parcel from the States and their attitude is bad luck. Do not use, if you don't like having your deliveries being lost. Customer service just could not care less.
Michelle H.
I had a parcel from USA which was being held in customs, DAI tried to help with it but I was getting confusing emails from them about getting this parcel released from Customs, it had an Exception placed on it. It’s been in customs 2 weeks almost, not sure at this stage whether it will be sent onto me.
Dang
Their delivery drivers make no attempt to actually find the front door, even when parcels are authorised to be left. They simply say they were unable to leave the parcel and then take it back to their depot, which is all the way in Westmeadows, and only open between 8 AM and 10 AM, Monday to Friday. Yes, you heard that right: you will need to take time off work if you want to get your parcel which you paid for from these criminals. And the poor customer service people are the ones who have to break this news to us ticked-off customers.
Jasmine
The Staff DIDN'T TAKE RESPONSIBILITY FOR THEIR MISTAKES. They DIDN'T EVEN ATTEMPT TO RETRIEVE PARCEL FROM THE WRONG ADDRESS. The delivery address Parcel collect SHOP 3 289 Liverpool Road Strathfield. EVEN WORST THEY CAN'T EVEN TELL THE DIFFERENCE BETWEEN A BLOCK OF UNITS & A AUSTRALIAN POST OFFICE. WHEN DOES A POST OFFICE LOOK LIKE A BLOCK OF UNITS.
