DAI PostReviews of daipost.com

Jenny was proactive in keeping me updated about a package that was held at customs. The experience was 10 fold better then any other logistics company I have dealt with, didn't need to follow up etc.

Fantastic communications so I was kept informed of exactly where my parcel was and what information I needed to provide. Thank you so much.

Sent a package to Darling Point, to be left at a post office. They took it to the post office at 7pm. Shocker, the post office was closed! So naturally, the Dai Post courier took it to a nearby pharmacy to be collected. By nearby, I mean an hour and 15 minute driver, using $25 of toll roads. Luckily the package only contains birthday presents sent from the UK, as nobody wants those on their actual birthday. Big ups to Scott, who alerted us that the package was in the middle of nowhere, and closed the case. Great initiative mate!

Excellent customer service. Very helpful.

Don’t use DAI post! They’ve been the worst delivery service I’ve dealt with. They never even attempt to deliver my parcels and always tell me to pick them up from a collection point. My building has two secure lock-up rooms with cameras and a 24/7 concierge to receive deliveries, and every other courier (even Aramex) delivers here without issues. DAI just keeps saying it’s ‘unsafe’ to leave parcels, which honestly makes no sense — they’re simply too lazy to deliver.

Lizette Tecson was very helpful when I lodged an inquiry to find my order from Pretavoir. I was sent the information of where parcel was and that it would be out for delivery within 24 hours it came within the hour. So I am very grateful for the help received, I was beginning to think I got scammed, so thank you😁 Pretavoir was very good at communication and keeping me updated as to where my parcel was. The NZ side let itself down by not updating its tracking. Parcel spent more time with NZ customs than the flight from the UK, it was only sunnies.

Lizette in Customer Service was so helpful and always followed up with me on updates. The delivery service is not so great however. Our gates at work are always shut and the driver needed to simply drive up to the intercom and I would have let him in. It was 1:30pm and the carpark was full so obviously people were there.

Customer service from Lizette Tecson was fabulous. Package not being delivered 1st time due to not being loaded onto truck - not fabulous.