DAI PostReviews of daipost.com

'Partner' of Evri failed to return to sender a parcel apparently undeliverable in New Zealand. I guess they nicked it as nobody can now find it. No excuse. Evri's cheaper in the UK than Royal Mail. Now we know why.

Horribly experience getting in contact to resolve a missing parcel. I had a parcel being handled by daipost/parcelright which was never delivered. I was home on delivery day and no one rang the doorbell, yet the online tracking says delivery was attempted. Throughout the whole process I didn't receive a single email, call or text updating me on the status of my parcel when it was shipped, out for delivery, sent to collection point, sent to returns facility etc. The email I sent them was left on delivered for several days with no replies even when I had sent a chase-up email. They've also implemented a fake "wait queue" when calling their customer service to waste the customers time. I've called them several times every day for the past 4 days to try get in touch with someone but every time I would have to wait for exactly 15 minutes before being told "there is no operator available". The automated message told me there was anywhere from 0-4 people ahead of me in the queue but each time the wait was exactly the same. Absolutely malicious design to waste hours from their customers life. I was finally able to get in touch with a representative when I called in through their Business line rather than Customer line. 0 wait time, 0 queue, 0 BS. Will absolutely immediately ask for a cancelation/refund of my order in the future if I find out they are delivering through daipost/parcelright.

"Your parcel’s being sorted, delivery is just around the corner." Status since 30 November. It's now 18 December. I reached out to their Customer Care team 2 weeks ago, Charmaine promised an update within 48 hours. Just like my parcel, she's disappeared too. No communication, no reliability and no accountability. Avoid this company if you wish to have a successful delivery.

I’m extremely frustrated with this service. My order has been marked as "Parcel unsafe to leave at address" twice now. The first was sent to a residential address, and the second to a retail business address. In both instances, someone was present to receive the delivery, and both locations have CCTV footage. However, the footage clearly shows no attempt was made to deliver the parcels. To make matters worse, their call center doesn't provide any information on wait times, likely because they're overwhelmed with calls about missing packages. It’s disappointing to see an international company relying on this courier, as it’s clearly costing them thousands in unclaimed deliveries.

Lizette Tecson was the worst customer support staff I have ever dealt with ever. She did not answer my questions and copy and pasted the same response in every email. I'm not sure if she is a real person or an AI chatbot. They've lost the package that was handled to them by DHL and refuse to take accountability for the mistake. The customer hotline is equally frustrating, I've been in the call for half and hour and there are still 'more 10 people ahead in the queue'. I'm not sure how this company is even legal. I've seen reddit threads full of complaints of dai post from people who have not received their parcel nor gotten a refund for them. This company deserves to be shut down.

Pretty poor experience with DAI post. I had a package coming from the US, started with DHL and then at some point in AUD was handed over to DAI. Initially they claimed they could not leave my parcel safety, which did not seem right, and upon reaching out I was then told my address was incomplete. I provided my address again, and that same day at about 8pm I recieved a notification that my parcel had been left at a collection hub. I then went to this hub on two separate days, my parcel was not there, and DAI stopped responding to my emails. I genuinely had to contact them on LinkedIn to get a response, and it then still took a week (Mon - Sat) for my parcel to be found and delivered. While yes, I did get my parcel in the end, it was a joke of an experience and I genuinely don’t know how they have been in business so long if this is how they operate.

I ordered scrubs through FIGS.Despite the fact that FIGS sent out an email to apologise for delay in shipping, they actually shipped the item within 2 business days. The package tracked to Australia rather quickly. But then reached DAI Post as the "last mile delivery contractor". And movement stopped. "Your deliver is just round the corner.. on 4th December". As of today, 15th December, no further scanning. And no. The item has not been delivered. Emailed them with no response. Tried to call, no reply. The automated queue kept saying there are more than 10 customers ahead of you and no movement ahead. Then I read their terms and conditions. Absolutely shocking. They are apparently not liable for anything. Loss or damage, they are not liable. I am not sure that is actually legal in Australia. This company should not be used by any reputable business.

Horrible company. They only have one depot in Sydney. They are highly incompetent and couldn't deliver the items, even though I was home all day. Did not ring the bell, call or left a card. After repeated calls to the customer care, they expected me to drive an hour to pick up the parcel from the depot. The customer care team is clueless and has no idea where my parcel. Truly a disgrace of a courier company! They have literally one job!