DAI PostReviews of daipost.com

If I could give zero I would. All these Muppets had to do was deliver a soft hat in a small satchel. When it came down to delivery time and they got you my driveway the driver was presented with a number of options. Letter box Come up the 30m drive and put it by the door Knock on the door and deliver Hell, they could have even thrown it in the garden and it would have been a better option. Where did they leave it... On the ground, by the roadside about 2m from the letter box. When I complained what was their response... Gee, that's terrible. We'll talk about it at a meeting. Maybe try and see if the company your bought it will give you another one for free. Absolutely hopeless

Mum sent a parcel of Christmas goodies to Aus as she does every year. Parcel was sat for 3 weeks not moving - no tracking update on mums end. Eventually using a completely different tracking number found out it was with customs. They claimed to email me but when read the email back they had spelt ‘ggogle’ not ‘google’. Apparently they didn’t think to resend it when I didn’t reply nor do they notice the typing error or contact the sender. 10 days (call it 7 with Xmas break) after numerous follow ups they tell me it is $200 fee for inspection. Given it’s been sat in warehouse and barely worth $50 I just said destroy it. I understand protocol but the complete lack of iniative and timeliness is what has caused the issue here. Never using again.

Hugely disappointed parcel sent from the UK to Tasmania in November, DAI have had it since 21st November, still waiting for delivery on 30th December. Sender and Recipient are very cross. Email correspondence has not been great, difficult to phone from the UK.

had some issues/complications, customer care got me sorted. Happy with service.

They didn’t even knock on my door and chucked parcel where it was stolen either by the driver or someone else and they won’t reimburse me for lost goods they could of left the parcel anywhere else but where they left it and it would have been safe I think the driver did it on purpose

Terrible service, package was marked as "delivered" but was not found, only after I called the hotline and chased up then the delivery was finally made the next day. Something dishonest is going on. Also, to add insult to injury, the package was opened when I received it. The Singapore customer service team member Vincent Cabahug was also unprofessional and avoided addressing my complaints about the incorrect delivery status and the opened package, instead just closing my case without resolving the issue, terrible customer service and unprofessional, but somehow expected considering the attitude given during my phone conversations with him. Please consider hiring more professional service agents, and also proper delivery staff who do not open customer packages involuntarily.

Useless. Parcel arrived in Sydney on 12th December. Received 2 x comformations saying 'in transit, parcel is on its way to you'. Come 19th December I ring them . Parcel has not even left their warehouse. Not delivered by Christmas and they had 2 weeks to do so once receiving the parcel. Plus said it was on its way on their tracking and it wasn't.

Multiple bad experiences with this company. It always plays out the same way. Somebody is always home, the parcel tracking shows "Unsafe to leave at address", no card in the mailbox, parcel not dropped at the nearby post office, no email about failed delivery - you figure this out after checking the tracking number. The parcel ends up in a returns facility in Padstow. You lodge an online query or phone call, they take 24 hours to give you a response (if you get one). They've had my current parcel for 10 days. One online query and two phone calls across three days later I'm told by the overseas call centre "we'll email you in 24-48 hours once we have approval to release your parcel". No pickup address is published anywhere on the internet. At one point I was told "when we locate your parcel we'll give you an address for pick up". Absolutely atrocious service, avoid at all costs. If you find your items will be shipped by DAI cancel the transaction.