DAI PostReviews of daipost.com

I had a positive experience with Daipost during a recent shipment. My parcel was held by customs which could have been a stressful situation, but the process was handled very professionally. Thanks to Scott who contacted me with clear and detailed instructions on what documents and information were required. He responded swiftly and kept me updated on the process. The issue was resolved efficiently without unnecessary delays. I really appreciate his assistant throughout the process, and I would feel confident using their service again.

If I could give this company -5 stars I would - parcel is no where to be found, they keep telling me it is out for delivery but has never arrived. Said that delivery was attempted, also never happened. Said they'd email me updates, no updates received at all. I've had to call them 9 times to follow up over the last week and keep getting messed around. Appalling service, why a company like FedEx would contract them as local couriers is beyond me.

Extremely good service

Responsive customer service team.

We had sent some chocolate Easter treats from England to Australia. The English courier (Evri), had incorrectly filled in the customs form, so despite me telling their agent the parcel contained chocolate 'mini eggs', she had written 'cocoa beans' on the form. It was then impounded by the Australian Bio Security authorities. Thankfully, Erika Dapar of DAI, was excellent in her communication with me, and talked me through the process of supplying the correct information (even though by the time the problem had emerged, I could not recall exactly what was posted or its value, and I no longer had the receipt. She really was very helpful and understanding and it was through her hard work, the package was released and reached its goal. The only reason I have not given 5 stars is just in case DAI is part of the Evri group, as it was Evri's incompetence which caused the problem in the first place

Jenny was fantastic in ensuring I receive my parcel on time. There was a change to the date of delivery of my parcel which meant it would not arrive in time for the anniversary we were going to celebrate on a cruise. Parcel arrived the next day after I emailed. Truly appreciated the assistance! Thank you!

With post on the name, I would have thought my parcels would go to my post office locker but no it was sent back no notification that it had, very hard to find information. Managed to get help was told to go to the depot which is fine, but was told to go on Good Friday closed there customer service didn’t know it was a public holiday and then I find it is connected to Aramex so no more.

Erika was extremely helpful, it is evident this company is very professional