DAI PostReviews of daipost.com

Scott from customer service was fabulous in finding my lost parcel and getting it delivered, thanks Scott. As for the delivery process it was terrible my parcel took 4 days to get to Aus from the US and 4 weeks and multiple emails to travel 6 hours from Sydney, this was appalling, if I hadn’t have chased it so hard it probably wouldn’t have ever been delivered. So if you need help ask for Scott.

The worst delivery service I have ever encountered. The driver claims to attempt to deliver but then can not leave the parcel in a safe place. We have cameras and a video door bell who's footage does not lie like the driver. He has never attended our factory to attempt delivery. I have tried to work with the call centre in the Philippines to get our parcel for the past 11 days to no avail. I have also found the email address and a phone number for the head office staff - The CFO is named Brett Aitchison and his phone number is 0427 098 002 and email address is brett.aitchison @ daipost.com. The CEO's email address is mike.roberts @ daipost.com and all of the other head office staff listed follow the same format for their emails firstname.lastname @ daipost.com just in case anyone else reading this might want to try this method to get a resolution for their issue. No one from the head office has contacted me as yet even after complaining so I guess you can see how the rotten tree bears rotten fruit. I am very disappointed in the service we have received. Very much a scam company that needs to be investigated.

My ebay parcels were addressed to my parcel locker. DAI post do not deliver to parcel lockers. The parcel's were shipped from the US via DHL. Took a time before ebay sent me an email with DAI post shipping details. I contacted DAI post and they were very helpful and friendly. I picked up my parcel's from their depot.

Thank you for your support in finding my parcel. It was a great experience. Thank you for being patient with me and the special thanx goes to Erika. 🙂

Between 5:50 and 6pm three days in a row my parcel was listed as unsafe to deliver. I was at home with the door open all three days and nobody turned up. Unfortunately it has now been returned to the sender in another country, and they are asking me to pay another $150 in shipping costs (which, of course, isn't their fault). PLEASE do not use this company if you are sending things.

Erika Dapar was very helpful in the clearance of my parcel which was held up (unnecessarily) by customs. Proactive and great communication from Erika in keeping me updated. Super friendly service. Thank you Erika and team!

I would give DAI Post zero stars if I could. Package was delivered to a random bush on another street and even then I was only able to gain a photo of where it was actually delivered by raising the issue with DAI since they did not provide it upon notification of "delivery". Extraordinarily poor service. I had ordered from ASOS, who uses this substandard courier via Evri in the UK.

Ordered from a company that I thought was AUS based but was in the UK. The parcel was handed over to these clowns over a week ago. They attempted to deliver to a business address on a Saturday night, despite me giving the seller delivery instructions that we are Mon - Fri, 8-4. Took two days to get an info from them. Was then told they didn't have the instructions and couldn't find the building. I gave the instructions again, including the delivery hours and they claimed they attempted delivery at 7pm that night - but the CCTV shows they did not. Was promised delivery the next day, and the customer service rep claimed it was definitely on the truck but they didn't deliver and again claimed they had attempted delivery. CCTV again proves otherwise. Have requested further updates without reply. I need the goods by today and bought them in plenty of time but will have to travel without them. Dreadful service