DAI PostReviews of daipost.com

dai post in new zealand your lucky if you get parcels from overseas to you this company needs a good shake up purchase my items online ebay needs to change this company avery poor service they say on email parcel on the way still waiting after several days plane touch down in auckland new zealand from richard e foster auckland

Terrible company, never had a good experience. They receive packages, they sit in the warehouse and do not attempt to deliver at all, if you inquire they just change the date for delivery. Ended up showing up to pick up my package after it not moving for over a week and the box had clearly been opened. Definitely something dodgy going on here.

The delivery update was a bit slow, however the customer service team were very helpful. They took my parcel to a collecting point in a walking distance which is also very nice and convenient.

I would give zero stars if I could. Ebay USA who rip international buys off with shipping and give you no choice which carrier sends things to Australia. DAI are absolutely hopeless. The correct address was on my parcel and yet they could not deliver it. It went to this appalling, disorganised tobacconist in Concord. When I went to pick it up the person there couldn’t find my parcel as it was such a mess in there. I had to pay for parking. I had to go and get it myself when I paid for it to be delivered to my address. DAI were supposed to have it re-delivered to my address, but they did not. They did not communicate with me at all. I give them -100. Absolutely appalling. Ebay USA is just as appalling.

Here's my experience of two recent DAI deliveries of my eBay purchases: A parcel sent from Germany arrived in 2 weeks, delivered by Australia Post. 5 stars. A parcel sent from USA was notified as delivered after 4 weeks but it wasn't received by me. After checking with a couple of local delivery firms I was given a phone number for DAI. Customer service rep Rowena was very helpful and efficient, but said it had been delivered. So, as eBay have a Money Back Guarantee for buyers I lodged a claim. This was rejected as they also said my parcel was delivered. Then I had an email from Rowena with a picture of my delivery - that was clearly not at my address. After sending pics of my entrance and the other delivery's entrance eBay then refunded my money. So 1 star to DAI and 5 stars to Rowena. I hope DAI will deliver locally by Australia Post from now on.

Thanks Sean and all the delivery team including the driver for a prompt delivery.

Called about a change of address for a delivery on the day they received it, told the request would be put through, still ended up at the wrong address, currently unable to fulfil such requests even if they say they can

DAI post courier service is 100% SCAM COMPANY, this company STEALS PARCELS, my parcel from the USA was not delivered, l received a message from DAI courier tried to deliver my parcel but could not leave it as it was not safe to do so, DAI couriers deliver outside of normal day hours.....apparently in the middle of the night is normal for DAI couriers and then to say no one was home so as to steal the parcel. DAI most likely employs people with criminal records or illegals in Australia. I was CONTINUESLY given the run around by DAI as to why my parcel was not delivered. DAI phone number 85861200 is also manned by stupid robotic people that most likely are unemployable elsewhere. To all overseas companies who pair up with DAI to finalise their final Australian leg of parcel deliveries should cut all ties with DAI and spare overseas sellers a lot of pain when buyers like myself demand refunds for parcel being not delivered, STOLEN BY DAI. In Australia DAI has a very shocking reputation for NON DELIVERY. I'm seriously thinking of reporting DAI to the ACCC. as to the way this company operates here in Australia.