Dad BrandReviews of dadbrandapparel.com

Great customer service! Speedy responses and very helpful!

I bought several hats from Dad Brand for Christmas gifts, and the box arrived with one missing. It's clearly a small company and mistakes happen, but you'd think customer service would be ready to fix things - especially with holiday gifts. Not so. Sent messages to the IG and emails they provided, weeks later got a message back saying they'd send a replacement but they never did. Luckily it was just one hat, but I have never paid for something before, not received it, and had the company so completely disregard the situation. I guess it’s less of a company and more of an online dropship thing where they are not concerned about reputation or repeat customers. *Update - the day after I posted this review on Trust Pilot, Dad Brand shipped my missing hat. I received it 34 days after buying it. I'm giving it 3 stars because the hats are cute and funny and most of my order arrived just fine, but issues with fulfillment and the lack of customer service makes ordering risky. Caveat emptor.

I ordered a hat from Dad Brand as a gift for a family member. It shipped promptly and arrived in good condition. The hat seems to be high quality. However, it does not fit the person I gave it to. I reached out to Dad Brand via email over a week ago, I have followed up twice, and have yet to receive any responses to my messages. I am very disappointed with the customer service, or total lack thereof.

I placed an order that has been stuck in "Ready to ship" for close to 3 weeks. This company does not respond to any emails or Instagram DMs regarding a status update. Really disappointing.

My order never arrived! Tried contact trought e-mail and Instagram, they never replied! Order #168994 88 USD stolen

Love their products! Hate being GHOSTED!!!! There is absolutely NO guaranteed method for contacting them! NO confirmation of email receipt!!! NO customer service phone number provided!!! NO chat with CSR option!!! NOTHING!!! I had a tiny, trivial issue with my Shirt Shirt, but they'd rather ignore me and hope I go away, apparently. Go away, I shall!!!

After resisting the impulse to purchase every single Dad Brand Apparel hat I see come across my Instagram ads (these ads are 100% successfully reaching their spot-on target market in me, btw, as I'm afflicted with an unabashed unbridled addiction to corny, witty, cheeky signature hats)—I recently could resist no longer after seeing the perfect gift hat for a friend's upcoming bday. I placed my first order for a variety of Dad Brand Apparel hats on Aug. 30—a few gifts for friends, and of course, one lil' treat hat for myself for good measure. ☺️ My order shipped quickly, and arrived Sept. 5. I was stoked to open that package—the hats in my purchased order that arrived successfully are perfect. Couldn't be happier with them, and I've been wearing my Smiley Face hat daily since it's arrival. Big Happy Face customer in the areas of shipping turnaround, high quality products exceeding expectations & excellent designs. Can't wait to order more in the future. That said, I was disappointed to find my order delivery was sadly missing 2 of the 3 matching "Goat" 🐐 hats I had purchased as a Bday gift for friend & the members of her GOAT crew. I get it, mistakes happen—and a misread/miscount for multiple quantities is an easy oversight in the world of high-volume order fulfillment. I reached out right away and figured there'd be a decent chance to remedy the hat quantity shortage in the 9 days before my friend's Sept. 14th birthday. Fast forward to today & it was a Real Bummer to not get any traction on this at all. I've sent two unanswered emails requesting help for a shipment of the 2 missing hats. I finally gave up hope yesterday (date of the birthday in question) for a delivery of the remainder of my order, and submitted a refund request as an alternative. But I'd still rather receive the belated hats than the refund. I did get an automated response to yesterday's refund request, though still no response to my prior emailed requests for help on Sept. 6th & 10th. I'm reading lots of reviews here with high praise for Dad Brand's excellent customer service and quick response time to customer problems/refunds/returns. So I'm holding out hope my experience thus far was an unfortunate outlier and I'll be able to the resolve the concern with my recent order in the near future. Belated Bday GOAT Crew hats will be better than missing 2/3 Bday GOAT Crew hats, especially after paying $30/hat. They're worth the price for the quality for sure, but not if I don't receive them! I'm really hoping I hear back soon with a solution! I'll update review if there's any further progress.

Love their brand! Have gotten multiple hats and they are good quality and last. I had a question on my recent order and they were extremely quick to respond and able to help me answer the question easily. Highly recommend!