Dad BrandReviews of dadbrandapparel.com

Response from Dad BrandMar 9, 2026

Thank you for sharing this feedback. After seeing your review, we reached out via phone and text and appreciate you letting us know that your earlier message was sent through Facebook Messenger. Unfortunately that channel isn’t actively monitored for support requests, which is why we direct customers on our website to contact us at [email protected]. We do take responsiveness seriously and typically reply to customer emails within 24 hours. While we're currently in communication via text, if it's more convenient you can email us at [email protected] with your order number, we’ll be happy to help and make sure everything is resolved.

Response from Dad BrandJan 29, 2026

We take feedback seriously and want to help, but we’re unable to locate an order or support history matching this review in our current records. It’s possible this relates to a message sent to a previous customer support team or an older order, but to investigate and resolve this we’ll need a bit more information. Please contact us directly at [email protected] using the email from your purchase and include your order number so we can look into it. Without order details, we’re unfortunately unable to verify or address the issues described. Best, Dad Brand Team

Response from Dad BrandSep 23, 2025

We’re very sorry for the trouble with your order. Unfortunately, international shipments can sometimes be returned by the postal service, and it looks like our follow-up with you fell short. To make this right, we’ve issued a full refund to your original payment method and added store credit for the inconvenience. We truly value your business and hope you’ll give us another chance.

Response from Dad BrandJul 11, 2025

Update: Thank you again for your order and apologies for the delay. We've sent a refund and sent you an email confirmation of the refund. Please let us know if you have any questions and we hope to have you back as a customer in the near future! Thank you for your order and being a customer of Dad Brand! Sorry to hear that you haven't been able to reach us, we've requested more information. Unfortunately, we cannot locate an order under the name you provided here. Please reply to our request for more information and we'll make sure to get this resolved for you right away. Have a great day!

Response from Dad BrandAug 30, 2025

We're sorry to hear you had a less than ideal experience with us. We have revamped our customer service processes and we want to make sure we rectify your issue. Can you please send an email to [email protected] with your order number?

Response from Dad BrandAug 30, 2025

We're sorry to hear you had a less than ideal experience with us. We have revamped our customer service processes and we want to make sure we rectify your issue. Can you please send an email to [email protected] with your order number?

Response from Dad BrandAug 30, 2025

We're sorry to hear you had a less than ideal experience with us. We have revamped our customer service processes and we want to make sure we rectify your issue. Can you please send an email to [email protected] with your order number?

Response from Dad BrandJan 30, 2025

Hey Grant, thank you for your order and being a customer of Dad Brand! Our apologies for the delay with your order. Per our emails and DM's, your order was shipped the same day as it was ordered, but seems to have been lost in transit with the carrier. We sent out a replacement shipment at no charge and sent you a new tracking number. Please let us know if you have any other questions or concerns with your order. Hope this helps to make it right for you, Have a great day!