Dad BrandReviews of dadbrandapparel.com

You’ve changed your sizing. Now your hats are too small. I have received a few of your hats as gifts. I went to your site to purchase a replacement. It doesn’t fit my head. It should be exactly the same hat.

I paid for priority shipping on a hat to have before vacation and was told via the website if I ordered and paid for priority shipping it would arrive in 3 business days. Only for it to arrive 9 business days later. I’m which case I could’ve saved the money on the amount I paid for priority shipping and just went with standard. Even then, if I knew the hat was not going to arrive in time I probably would not have purchased it, so the entire thing felt misleading in order to close the sale

Good quality hats. Not so good customer service. My order was for fathers day. Said it would deliver in roughly 3-5 business days. Unfortunately my order paused while in transit and didnt get it until weeks later / way after fathers day. Reach out to the team via social media and email while my order was stuck. Still waiting for a response 3 months later LOL

If you have any issues at all. Good luck getting them to reply. Non existent customer service and no posted phone numbers. THEY WILL NOT RESPOND TO YOU. Awful business practice. Look at the other reviews here, there is a pattern. AVOID. EDIT: They reply within a day if you leave a review here... But Never replied to multiple instagram messages and emails. Hoping to get this resolved as I have followed up again within minutes of them replying to this review. I won't be purchasing anything else from them. Ecommerce shouldn't be this difficult. EDIT 2: I have changed my rating to 3 as they have replied to me and provided a return label. Still quite disappointed in the customer service. The hats themselves are great..

I bought several hats from Dad Brand for Christmas gifts, and the box arrived with one missing. It's clearly a small company and mistakes happen, but you'd think customer service would be ready to fix things - especially with holiday gifts. Not so. Sent messages to the IG and emails they provided, weeks later got a message back saying they'd send a replacement but they never did. Luckily it was just one hat, but I have never paid for something before, not received it, and had the company so completely disregard the situation. I guess it’s less of a company and more of an online dropship thing where they are not concerned about reputation or repeat customers. *Update - the day after I posted this review on Trust Pilot, Dad Brand shipped my missing hat. I received it 34 days after buying it. I'm giving it 3 stars because the hats are cute and funny and most of my order arrived just fine, but issues with fulfillment and the lack of customer service makes ordering risky. Caveat emptor.

After resisting the impulse to purchase every single Dad Brand Apparel hat I see come across my Instagram ads (these ads are 100% successfully reaching their spot-on target market in me, btw, as I'm afflicted with an unabashed unbridled addiction to corny, witty, cheeky signature hats)—I recently could resist no longer after seeing the perfect gift hat for a friend's upcoming bday. I placed my first order for a variety of Dad Brand Apparel hats on Aug. 30—a few gifts for friends, and of course, one lil' treat hat for myself for good measure. ☺️ My order shipped quickly, and arrived Sept. 5. I was stoked to open that package—the hats in my purchased order that arrived successfully are perfect. Couldn't be happier with them, and I've been wearing my Smiley Face hat daily since it's arrival. Big Happy Face customer in the areas of shipping turnaround, high quality products exceeding expectations & excellent designs. Can't wait to order more in the future. That said, I was disappointed to find my order delivery was sadly missing 2 of the 3 matching "Goat" 🐐 hats I had purchased as a Bday gift for friend & the members of her GOAT crew. I get it, mistakes happen—and a misread/miscount for multiple quantities is an easy oversight in the world of high-volume order fulfillment. I reached out right away and figured there'd be a decent chance to remedy the hat quantity shortage in the 9 days before my friend's Sept. 14th birthday. Fast forward to today & it was a Real Bummer to not get any traction on this at all. I've sent two unanswered emails requesting help for a shipment of the 2 missing hats. I finally gave up hope yesterday (date of the birthday in question) for a delivery of the remainder of my order, and submitted a refund request as an alternative. But I'd still rather receive the belated hats than the refund. I did get an automated response to yesterday's refund request, though still no response to my prior emailed requests for help on Sept. 6th & 10th. I'm reading lots of reviews here with high praise for Dad Brand's excellent customer service and quick response time to customer problems/refunds/returns. So I'm holding out hope my experience thus far was an unfortunate outlier and I'll be able to the resolve the concern with my recent order in the near future. Belated Bday GOAT Crew hats will be better than missing 2/3 Bday GOAT Crew hats, especially after paying $30/hat. They're worth the price for the quality for sure, but not if I don't receive them! I'm really hoping I hear back soon with a solution! I'll update review if there's any further progress.

Update: Company reached out after posting this review and reshipped my order free of charge. The hats themselves are great quality and very cute. I never received my package and the company neglected to reply to any of my emails. I left 1 star reviews for both of the items I ordered and both reviews got deleted instantly. Wouldn’t recommend, clearly a scam.

My order was not delivered. I’ve spent over a week trying to get in touch with customer service through email, Instagram, and Facebook but have not received a response. Edit: Changed my rating from 1 star to 3 stars, because Dad Brand finally got in touch with me through email and reshipped my order at no charge. It had originally been delivered to AZ when the shipping address was to AL. I did receive it, and it is exactly what I ordered. Though it took a while for the company to get back to me about my issue, I’m happy that they resolved it.