Dad BrandReviews of dadbrandapparel.com

I ordered a hat for my husband for Father's Day. It came quickly but was the wrong hat. I emailed Dad Brand twice, letting them know and never received a reply. However, they did send the correct hat a week later. But unfortunately it did not fit- too small for my husband. So, I requested a refund and a return label so i could send back the 2 hats. I have emailed Dad Brand two times with this return request (6/24/25 and 7/3/35) and have received NO response. The hat material is nice quality but this is very poor customer service. Now I have 2 hats that I cant use or give away and spent $33.95

Love their products! Hate being GHOSTED!!!! There is absolutely NO guaranteed method for contacting them! NO confirmation of email receipt!!! NO customer service phone number provided!!! NO chat with CSR option!!! NOTHING!!! I had a tiny, trivial issue with my Shirt Shirt, but they'd rather ignore me and hope I go away, apparently. Go away, I shall!!!

Purchased 2 hats as Christmas gifts. Received a package with 1 hat - which was neither of the ones I ordered. Reached out to 'support' THREE times - once via IG and twice via email. No reply, nothing. On reflection, I suppose it's shady that a company's support email is a regular @gmail.com address - that should have warned me in the first place. More fool me. I wrote a one star review on their website (after incessant auto-marketing emails from them) just to get them to notice, and give them a chance to fix it, on the off chance my emails had gone to spam or something (though IG messages don't go to spam, and I doubt they're getting thousands of messages a day...) Went to check back on the review later that evening, and they'd deleted it. They don't care one bit. Absolutely would never deal with this company again and will warn any friends off it. Eventually disputed the charge on my credit card, which they resolved right away. Oh and the wrong hat I did receive? It's flimsy and poor quality. Dad Brand merch is expensive and cheap at the same time. A rare feat. UPDATE: Perhaps Dad Brand saw this review, or took heed of the review they deleted on their website, because the two hats turned up in the mail. No delivery note in the package, just the hats. I'll upgrade them an extra star for sending the hats, but the communication is non-existant and the hats aren't that good quality.