Stefania C.
Good quality - not so good customer service
Good quality hats. Not so good customer service. My order was for fathers day. Said it would deliver in roughly 3-5 business days. Unfortunately my order paused while in transit and didnt get it until weeks later / way after fathers day. Reach out to the team via social media and email while my order was stuck. Still waiting for a response 3 months later LOL
Response from Dad BrandOct 1, 2025
We’re glad you liked the quality of our hats, but we’re very sorry the delivery and communication didn’t meet expectations — especially with such an important gift. That’s not the level of service we want for our customers. As a gesture of goodwill, we’ve added store credit to your account. We’ve also made changes to improve both our response times and shipping process. We appreciate your feedback and hope your next experience is much smoother.




