Dad BrandReviews of dadbrandapparel.com

I received a hat from them and wanted to return it because it was too big. You have to email them to initiate a return; i emailed them three times and didn't hear anything back. I initiated a dispute with my credit card company, so hopefully that works.

The way the company responded to an exchange request was incredibly fantastic! They made the entire process so pleasant that I found myself in a customer service situation that I was totally unaccustomed to. I received quick response to my request.. “ sure we would love to help”, next were quick responses to my emails… who does that? Next, a package with my requested hat arrived in a box with a return label inside.. and the hat arrived quickly… again… who does that? EVERY PERSON I communicated to was outstanding! It is obvious that one of their company pillars is to “keep the customer happy… and quickly!” Kudos to everyone at Dad’s Brand! You all should be very proud of yourselves… PEOPLE… buy this company’s products!!!! 🙂👍

It’s been over a month since I placed my order and I still haven’t received the product. What’s worse, I’ve sent three separate support emails and have received no response at all. This level of customer service is absolutely unacceptable. Being ignored and left in the dark after paying for something is beyond frustrating. I expected better, but sadly, this has been a horrible experience from start to finish.

Dad Brand helped support is great. My package got delivered but no apt info so I never got my package and they sent another one at no cost to me. 10/10!

Responded after multiple emails about our shipping issue. Left me feeling hopeful and now it’s radio silence. Right now I have no hat and am out the money spent.

If you have any issues at all. Good luck getting them to reply. Non existent customer service and no posted phone numbers. THEY WILL NOT RESPOND TO YOU. Awful business practice. Look at the other reviews here, there is a pattern. AVOID. EDIT: They reply within a day if you leave a review here... But Never replied to multiple instagram messages and emails. Hoping to get this resolved as I have followed up again within minutes of them replying to this review. I won't be purchasing anything else from them. Ecommerce shouldn't be this difficult. EDIT 2: I have changed my rating to 3 as they have replied to me and provided a return label. Still quite disappointed in the customer service. The hats themselves are great..

UPDATE: still not a word. Guess these kinds of reviews are ok with the company. I placed a large order, eight items, before Christmas. It arrived quickly, and the quality of the items was good enough. However, not all of the hats worked out – some of them were too small for the recipients. I had a medical emergency at the beginning of the year, so reached out to the company when I was able in mid January. I cannot get anyone to answer me. I have sent several emails. They do not have a published telephone contact so I am left shouting to the void. This is unacceptable. I would never use this company again and would not recommend you do so.

Ordered a hat. They never shipped it…Sent them 3 emails and 2 instagram DM’s…Zero responses. I have zero idea why you would order a hat from these guys over someone else when it’s basically a crapshoot as to whether or not you’ll actually ever receive the product you bought.