CVS PharmacyReviews of cvs.com

Long-time CVS shopper who loves the Extracare program. HOWEVER, I am done with CVS for good. The Carepass program has some great benefits. One benefit is getting 20% off CVS Health brand items. This is supposed to be valid online AND in store, but you almost never get the discount or the correct discount in the store. Yesterday I got ripped off over $1.00 and I spent 1 1/2 hours on the phone today trying to get an answer as to why (the store told me the discount was only on vitamins, complete LIE). I asked very specifically why the discount was not coming up in the store when it's supposed to. I was transferred back and forth 7 times between Carepass and Extracare. No one knows what they are doing, some reps outright lied to me, one "accidentally" hung up on me, most just put me on hold for 15 minutes only to come back to say "the carepass offers a 20% discount on cvs health items". Like, yeah I know that, that's why I'm calling ... because I didn't get the discount!! I have never had a worse experience on the phone. Bottom line was someone finally acknowledged that I did not receive the correct discount yesterday and they will be escalating the issue. The thing is though, the 20% discount almost never works in the store even though it's part of the program. So basically CVS has been ripping people off for as long as Carepass has existed. Not to mention that the items always cost about $.30 or more in the store. Shady business + Employees who are uncaring and uninformed = Loss of customer. I will not buy from CVS again.

I was recently flimsy flamed by CVS. I got an email to do a quick survey. After it was done I could choose my reward, so I chose a 500 lumen flashlight, just pay 5.75$ shipping, which I did. I received the flashlight, seems good. However I did not realize that I would be charged an extra 54.95 if I didn't return it in 15 days, so indeed they did charge me. After looking at the bottom of the rewards page, it does say that, but it is basically hidden. How CVS could lend their name to these scammers shows what a corrupt company they are. Avoid them like the plague

This is regarding CVS Pharmacy in Livermore, CA on First Street. Its a dirty poorly stocked place in general but I could give them a pass sort of on that. The runaround they gave me for getting my second shingles shot was just unreal. The lines are always long at the pharmacy. Nobody there seems to give a crap. They treat you like you are a piece of furniture and have all the time in the world to waste. 6 trips trying to get the vaccine everything from lack of PPE (when all medical offices were open and the PPE shortage had resolved) to pharmacists at lunch and pharmacist in meeting on phone. The 6th time I went they tell me I'm a day or two too late and they cant give me vaccine without a doctor's authorization. No I'm sorry no empathy, no nothing just yells out for next customer Will never go there again.

Called in a refill still had 3 days to spare and it was a Monday. First trip to pick it up they said they were out of the medicine come back tomorrow. Next day said it would be ready tomorrow (again). Third trip they said when they got it in the prescription expired. So they said they had contacted the Doctors office. Fourth attempt to pick it up not ready. They said they had contacted the Doctor but not heard back so they’d try again. The person that helped me that day was really smug and laughing about it. I spoke to the Doctors office when I got home and they had never been contact by CVS. The Doctor faxes CVS a new prescription and 2 days later it was filled. I don’t understand why all the lies unless it was because it was covered by insurance and a very low dollar prescription.

I placed an order online on August 31. Part of the order is due for delivery on Sept. 9. The other part has not been processed. This is TERRIBLE. In the future I will order as much as possible from Amazon because that service is reliable. Even worst with CVS is my experience with the website which is often unresponsive over and over.

Howard Beach office is the worst. They do not even have the decency to pick up the phone. They leave you hanging for ever and ever. Walgreens is going to get all my business

It literally takes days to get a prescription refilled. Ordering online seems to take even longer. If you call to check on the status days after they say online that it will be ready you are just put on a perpetual hold and never get through to speak to a person. If and when these last prescriptions get filled I will be having them transferred to another pharmacy.

I overlooked the expiration date on a hard -to-get medication and was kindly and professionally helped by CVS Pharmacist Remi. She volunteered to contact my doctor's office for a new prescription and helped find a CVS that had the rare medication on hand. Hats off to Pharmacists like Remi!