CVS PharmacyReviews of cvs.com

CVS ASHLEY RD.-Store. Request refill auth.- and store says sent fax to doctor. 2 days later did not get a reply Go to store and no refill auth. ! store says they sent another request. Next day store cannot find refill auth.! I called doctors office and they say sending auth now. Over the next 2-3 days same things happen again. I called doctors office again . Will send request-Doctors office called me back at home to let me know they just sent auth. and called the store to verify auth. for the refill. After 3 trips to store and phone calls auth ok’d and refill complete.

i was in jowell nj stopped in at route nine cvs amazing cashier named dina caring helpful woman deserves more credit then she gets. an older gentelman was there he looked like he just needed to talk she let him ramble for quite some time while still able to help other customers amazingly!!

So I went into the CVS in north Charleston sc on Ashley phosphate road to purchase a greendot card and I added 343.oo onto the card. I went home and tried to activate the card the recording said invalid #. So I return back to the cvs and talked to the cashier that I bought the card from and she tried to see if the card was valid, to my dismay it wasn't . So she passes it off to the store manager and the same result occurs so I'm getting frustrated at this point because they say that there's nothing that they can do about it. So I asked for the corporate number, I contact the corporate office and the same result they can't do anything about it. So they pass me off to green dots customers service office and I then had to send photos of the package, the card and receipt. They tell me to wait until two weeks is up I did and then they tell me there's nothing that they can do about it contact the police now if this isn't some B.S I don't know what is.

CVS Elizabeth City is the worst ever. Their customer service sucks. I was overcharged twice for the same item by another store in another state. Although I had the receipt and the tag, they had to call the other store to verify that I'd only purchased one top. I have numerous RXs on file and had just spend over $30. The refund was for $12.99. I felt insulted because I was told they couldn't take my word for it. Needless to say, the Virginia Beach store offered to refund me although I would have to drive approximately 60 miles to get it. Poor customer service.

So I can't get my cash back ? Even if I used my debit card that is the same thing as cash, not a credit card but a debit card and instead of giving my money back you put it on a CVS gift card that can only be used at CVS ? Whisky Tango Foxtrot ! So y'all are basically stealing my money. Is this apart of your BS NEW WORLD ORDER?

At the CVS store in HOOPESTON, IL, I’ve been a satisfied customer for many years. My husband and I are regulars there, so we get and use coupons. But today, while checking out at both the pharmacy, and at the retail side of the store, the service was impatient and rude. At the pharmacy, I couldn’t speak or move fast enough for the technician, who behaved as if I was an inconvenience to be there. Quickly, she urged me to state my birthdate- which I was speaking before she impatiently demanded it. Then, after she got my meds, I couldn’t get my card into the credit card machine fast enough for her. Yet, as I stood there later- waiting for the statement, “Remove card,” - she told me to take out my card. Now, please understand, my reflexes are fine. This pharmacy cashier was just being rudely impatient. And then, it was more of the same at the front of the retail part of the store with another cashier. The set up at the counter was very crowded due to the plastic shield etc. But, after the cashier had started to check me out, she directed me to put my bags of rung up items onto the floor- yes, the floor, instead of letting me get a second cart, since my first cart was still full of items remaining to be rung up. While I tried to get more items up to the counter as fast as possible without her waiting, she continued to push bags of rung up items at me impatiently. Now, the same young woman hadn’t been very nice out in the aisles earlier, when I’d asked about closing time. She had replied in an annoyed manner, “We close at six o’clock [pm] but you’ll have to figure out how long that is from now yourself, as I have no idea what time it is now!” So, though it proved to be an hour from closing time, I wasn’t surprised when she was so impatient with my use of coupons, and my large order on checking out. The whole trip to the store today was a customer service fiasco. I was sweating with nerves as other customers with one item lined up behind me, though no one else at all had been in line when the cashier had started checking me out! This experience was one of the most rude treatments by employees of a store that I’ve had in 49 years of married life. I’m 70, and would never in all my years have dreamt to treat the meanest of customers in the manner that I was treated in CVS today. And it’s a shame, because Megan and some other employees at that CVS store are great. But today, after I’d put my purchases into my car and started back with my empty cart, a nice young man heading to the door saw me, and he offered to take the cart back for me. Gee, there actually are some nice, kind, and courteous, young persons in our country!

Ref my RX# XXXX;Ipratorium 0.06% sprayI am supposed to get 5 bottles per doctor's prescription& have been getting 5 past several months. on 8/23 I only got 3 bottles. Called 8/29, Pharmtech denied I was eligible for 5 but only 3; asked him to check my refill history, he talked to Pharmacist & admitted they had miscalculated, However wanted me to drive back to the pharmacy again to have it corrected. No apology etc. I told him just mail it but he wouldnt. This is > 10 times and for almost 2 years I have been receiving only 3 bottles vs the prescription that required 5. CVS repeatedly told me my Insurance denied 5 and approved only3. I had gone back to my doctor 2x to ensure his prescription reflected my needed usage and I was always running out of the spray! I then called the insurance and was told that it was CVS that was giving me short!. Challenged the calculation, they admitted mistake & revised to 5 This store pharmacy is incompetent with poor customer service.

Can't sign in with confirmed email address, yet they email me. Terrible garbage service